Warranty Administrator

Maguire Automotive Group; Town of Ithaca (NY); Sur place; USD 23 000 - 25 000; Plein temps

Résumé du poste

The Warranty Clerk at Maguire Automotive Group in Ithaca, NY handles warranty claims, prepares documentation, and submits them to manufacturers and distributors. This on-site position requires attention to detail and timely processing of claims to maximize reimbursements.

Typical duties include tracking claims, posting credits, following up on payments, maintaining service records, and assisting with cash register and general clerical tasks as needed by the operations manager.

Qualifications

• High School Diploma or GED required.
• Excellent organizational skills.
• Strong communication and interpersonal skills.
• Time-management and organizational abilities.
• Problem-solving and critical thinking abilities.
• Working knowledge of dealership documents and processes.
• Basic financial and accounting knowledge.

Responsabilités

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmits all rejected claims promptly or writes them off as authorized.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date of replacement, and disposal date.
• Tracks warranty rates and submits once a year for warranty rate increase.
• Files and maintains all service records as required by warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with body shop warranty claims as needed.
• Assists with cashier and telephone duties as needed.
• Assists with any clerical needs as directed by the operations manager or the controller.

Connaissances

Organized

Detail oriented

Communication skills

Time management

Problem solving

Dealership documents knowledge

Financial accounting knowledge

Formation

High School Diploma or GED

Outils

CDK

Microsoft Office

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Warranty Administrator

Service Department Full Time Clerical Maguire Automotive, Ithaca, NY, US

Salary Range: $17.00 To $18.00 Hourly

Job Summary:

The Warranty Clerk prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

Essential Job Duties and Responsibilities:(Additional duties as assigned)

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed of.
• Tracks warranty rates and submits once a year for warranty rate increase.
• Files and maintains all service records as required by warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with body shop warranty claims as needed.
• Assists with cashier and telephone duties as needed.
• Assists with any clerical needs as directed by the operations manager or the controller.

Required Experience and Education

• High School Diploma or General Educational Diploma (GED).

Additional Requirements:

• Valid New York State Driver License.

Required Skills and Attributes:

• Must be organized and detailed oriented.
• Communication and interpersonal skills.
• Time-management and organizational abilities.
• Problem-solving and critical thinking abilities.
• Working knowledge of Dealership documents.
• Financial and accounting knowledge.

Equipment, Machines and Software Used:

• Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK.

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.
• Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. Will spend time outdoors showing vehicles to prospective customers and to drive vehicles in traffic during test drives

Physical Exertion:

• Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
• Light exertion can involve sitting, walking and/or standing most of the time.

Environmental Conditions:

• Work is performed in a dealership setting (lot, showroom, service department and offices).
• Occasional weekend and evening hours are required.

Hazards and Safety Precautions:

• Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
• Safety Precautions:Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.

Disclaimer:

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by theirsupervisor.
• The dealership reserves the right to add to or revise an employee's job duties at any time at its solediscretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.