Warranty Clerk

GOEBEL FIXTURE COMPANY; Heflin (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Off every Sunday

Job summary

Great American RV SuperStores seeks a Warranty Clerk to manage the warranty process between service, manufacturers, and customers. You will translate technician notes into valid warranty claims to ensure reimbursement for covered work, while maintaining accurate documentation and timely submissions.

You will review orders, coordinate parts returns, and communicate claim status to service advisors, driving efficiency and customer satisfaction in a busy RV dealership environment.

Qualifications

• High school diploma or equivalent; warranty admin training a plus.
• Prior warranty experience in a dealership preferred.
• Excellent verbal and written communication; detail-oriented and organized.
• Strong computer proficiency and multitasking abilities.

Responsibilities

• Prepare, flag, and submit warranty claims to manufacturers and third-party providers.
• Review repair orders to ensure documentation meets warranty standards.
• Coordinate with Parts Department to tag and return failed parts for reimbursement.
• Provide updates to Service Advisors on claim status and timelines.

Skills

Attention to detail

Communication skills

Organizational skills

Multitasking

Computer proficiency

Education

High school diploma or equivalent

Job description

• Base Pay $15.00 - $17.00 / Hour
• Employee Type Full Time

Company Overview:

Founded in 1984 in Hammond, Louisiana, Great American RV SuperStores has grown into an industry leader in RV sales and service. The dealership has been recognized with the RV Business Top 50 Dealers award seven times, making it the dealership of choice in every community it operates in.

Job Summary:

We are seeking a detail-oriented, organized Warranty Clerk to join our team. In this role, you will be the key link between our service department, RV manufacturers, and customers, ensuring all warranty claims are processed efficiently, accurately, and in a timely manner. You will translate technician notes into technical claims that meet manufacturer standards, ensuring the dealership is reimbursed for every dollar of covered work performed.

Key Responsibilities:

• Prepare, flag, and submit warranty claims to various manufacturers and third-party service contract providers.
• Review repair orders to ensure proper documentation, parts listings, labor times, and technician notes meet manufacturer warranty standards..
• Coordinate with the Parts Department to ensure that failed parts are tagged, stored, and returned to the manufacturer as required for reimbursement.
• Provide updates to Service Advisors regarding claim status so they can keep customers informed on repair timelines.

Qualifications:

• High school diploma or equivalent; additional training or certification in warranty administration or customer service is a plus.
• Prior warranty experience in a dealership is highly preferred.
• Strong computer proficiency and exceptional organizational & multitasking skills is required.
• Detail-oriented, service-minded, and proactive in their approach to problem-solving.
• Excellent communication skills, both verbal and written.
• Must be able to sit for long periods.

What’s in it for you?

• Employee referral program.
• Off every Sunday.

According to our employees, the word commitment best describes what it's like to work here. Our team members believe in the Great American RV 10 Commitments: Doing the right thing, caring, achieving, not failing, using best judgment, being a gracious host, inspiring, demanding excellence, being accountable for actions, and challenging the system. These commitments ensure continuous improvement, not just for our customers, but for our team members as well.