Warranty Claims Specialist — Truck & Fleet Support

The Shyft Group USA, Inc; Bristol (IN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) with match

Educational Reimbursement

Job summary

The Warranty Representative at The Shyft Group USA, Inc, Bristol, IN, serves as the first contact for warranty-related repairs on Utilimaster trucks. You will verify claims, manage parts orders, and coordinate with service centers in a fast-paced team setting.

You will interpret build orders and BOMs, determine coverage, and process payments, while maintaining high customer satisfaction and accurate records. Training and reliable attendance are essential.

Qualifications

• Customer service and relationship management.
• Strong written and verbal communication skills.
• Detail-oriented with emphasis on speed and accuracy.
• Problem-solving and de-escalation abilities.
• Team player who can also work independently.
• Excellent attendance and reliability.
• Be the voice of the customer within the organization.
• Knowledge of Utilimaster products and their assembly.

Responsibilities

• Provide best-in-class customer service to fleet managers, owners, and service centers.
• Receive warranty calls in a call center setting.
• Respond promptly and professionally to customers by phone and email.
• Deescalate customer concerns.
• Determine warranty coverage for Utilimaster vehicles and aftermarket field installs.
• Create and manage new warranty cases and coordinate information gathering.
• Research required parts for repairs by interpreting build orders, BOMs, and parts assemblies.
• Place warranty parts orders and approve estimates for repairs.
• Code and enter warranty claims for payment to customers and service centers.
• Convert international claims to US dollars for payment.
• Collaborate with Fleet customers to verify coverage and authorize payments per labor times.
• Set up new service centers for warranty repairs.
• Assist with recall repairs and report recall completions for NHSTA reporting.
• Support Technical and Segment Engineers on projects and BOMs.
• Coordinate with warehouse for parts availability and lead times.
• Report and investigate warranty issues to prevent release of faulty units.
• Participate in company training modules.

Skills

Customer Service

Verbal & Written Communication

Detail-oriented

Problem-solving

Teamwork/Independence

Attendance

Voice of the Customer

Utilimaster product knowledge

Education

HS Diploma or GED

Associate or Bachelor degree Preferred

Tools

Microsoft Office

Outlook

Aurora

Salesforce

Job description

The Warranty Representative at The Shyft Group USA, Inc, Bristol, IN, serves as the first contact for warranty-related repairs on Utilimaster trucks. You will verify claims, manage parts orders, and coordinate with service centers in a fast-paced team setting.

You will interpret build orders and BOMs, determine coverage, and process payments, while maintaining high customer satisfaction and accurate records. Training and reliable attendance are essential.