Warranty Claims Specialist I

Sunroad Automotive; San Diego (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Vacation Package

Life Insurance

AD&D Insurance

Vehicle Purchase Discount

Job summary

Sunroad Automotive seeks a Warranty Administrator I to professionally process warranty claims and support the warranty team. You will enter data accurately, maintain organized records, and track open claims to ensure timely resolution.

Collaboration with the inventory group ensures proper defect verification and handling of warranties. A strong emphasis on policy compliance and customer service is required.

Qualifications

• Minimum qualifications include one year administrative experience and one year in the automotive industry.
• Preferred qualifications include strong attention to detail, multi-tasking ability, excellent verbal and written communication, and strong organizational/time-management skills.

Responsibilities

• Process warranty claims from customers, suppliers, and vendors with complete and accurate documentation.
• Enter warranty information into the system and maintain organized records of claims, approvals, and resolutions.
• Track open warranty claims and follow up to ensure timely processing.
• Coordinate with the inventory team to verify product defects and proper handling of claims.
• Ensure all claims comply with warranty policies and guidelines.
• Stay informed about product specs, warranty terms, and conditions to assess claims accurately.
• Provide general administrative support including reports, warranty databases, and related tasks.
• Escalate complex issues to the warranty supervisor or senior management.

Skills

Attention to detail

Multitasking

Verbal communication

Written communication

Organizational skills

Time management

Problem solving

Customer focused

Tools

Microsoft Office Suite

Job description

Sunroad Automotive seeks a Warranty Administrator I to professionally process warranty claims and support the warranty team. You will enter data accurately, maintain organized records, and track open claims to ensure timely resolution.

Collaboration with the inventory group ensures proper defect verification and handling of warranties. A strong emphasis on policy compliance and customer service is required.