Warranty Claims Specialist — Growth, Training & Team Impact

Sonic Automotive, Inc.; Alpharetta (GA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401(k) plan

Paid time off

Job summary

Sonic Automotive, Inc. is seeking a Warranty Administrator for North Point Volvo in Alpharetta, GA, to manage warranty claims and related documentation.

The role handles processing claims for franchises or distributors, verifying eligibility, reconciling receivables, and maintaining accurate records while supporting other fixed operations duties in a fast-paced dealership environment.

Qualifications

• High school diploma or GED.
• Strong attention to detail.
• Ability to read and comprehend instructions.
• Valid in-state driver's license.
• Authorized to work in the USA with pre-employment checks.

Responsibilities

• Process warranty claims for franchises/distributors.
• Maintain warranty paperwork and documentation.
• Verify criteria required by factory or distributor.
• Reconcile warranty receivables with payments.
• Post credits on computer.
• Resubmit rejected claims or obtain write-off authorization.
• Follow up on payment of outstanding claims.
• Track warranty parts with RO number and dates.
• File and maintain service records.
• Assist with body shop warranty claims and cashier duties as needed.

Skills

Attention to detail

MS Word

Excel

Multi-tasking

Fast-paced environment

Education

High school diploma or GED

Job description

Warranty Administrator - North Point Volvo in Alpharetta, GA at Sonic Automotive

Job Type: Administrative

Experience: Mid-Senior Level

About

Part of the Sonic Automotive family which is a Fortune 500 company that is transforming the way people shop for, buy and service their vehicles. Our talented team work together to ensure we provide an experience unmatched by our competitors.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• We are technology based - most jobs use IPads or IPhones that we provide.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

TheWarrant Administrator is responsible for recording and submitting warranty claims to the factory and/or distributor and reconciling them accordingly.

Duties and Responsibilities

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
• Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
• Files and maintains all service records as required by the warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with body shop warranty claims as needed.
• Assists with the cashier and telephone operator duties as needed.
• Assists with any clerical needs as directed by the fixed operations manager or the controller.
• Maintains a professional appearance and a neat work area.
• Performs other duties as assigned.
• Working knowledge of computers (MS Word, Excel, etc.)Ability to multi-task and work in a fast-paced atmosphere.
• Must possess strong attention to detail.
• High school diploma or GED
• Ability to read and comprehend instructions and information.
• Valid in-state driver’s license.
• Professional personal appearance.
• All applicants must be authorized to work in the USA and submit to pre-employment requirements (Drug test, background check)

Desired Qualifications

• Previous experience dealing with warranty claims

It's time to make the most important move of your career...

From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.