Warranty Claims Specialist – Field Operations

Bobcat of the Rockies; Golden (CO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Training and career development

Safety equipment

Employee discounts

Job summary

Bobcat of the Rockies – Golden is seeking a Field Warranty Admin to join our busy Service department. Successful candidates will have mechanical aptitude, great customer service skills, and a willingness to learn our business.

You will process warranty claims, review repair orders, and assist with factory communications to ensure accurate, timely claims. The position offers $20.00–$25.00 per hour, depending on experience, plus benefits such as health coverage, paid time off, and a 401(k) plan.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to handle high-volume work.
• Basic computer and systems knowledge.
• Two years in a compact equipment service environment is a plus.

Responsibilities

• Process all warranty claims in a timely manner following RO submission date.
• Handle and resolve all claim corrections and charge-backs.
• Establish and maintain relationships with the manufacturer's warranty representatives.
• Review warranty repair orders for accuracy and legibility.
• Analyze problems, identify trends, and develop strategies for maximizing claims.
• Check repair orders against service history to avoid duplicates.
• Provide weekly status reports to the service manager.

Skills

Positive attitude

Excellent communication

Strong organizational skills

Excel in high-volume environment

Computer literacy

Warranty/service experience

Drug screen readiness

Education

High school diploma or equivalent

Tools

Excel

CRM/ERP systems

Job description

Bobcat of the Rockies – Golden is seeking a Field Warranty Admin to join our busy Service department. Successful candidates will have mechanical aptitude, great customer service skills, and a willingness to learn our business.

You will process warranty claims, review repair orders, and assist with factory communications to ensure accurate, timely claims. The position offers $20.00–$25.00 per hour, depending on experience, plus benefits such as health coverage, paid time off, and a 401(k) plan.