Warranty Claims Specialist — Data-Driven, Customer-Focused

AKRON FREIGHTLINER INC; Akron (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Life Insurance

Employee discount

Referral program

Job summary

AKRON FREIGHTLINER INC in Akron, OH is seeking a Warranty Admin to manage warranty claims, coordinate with service teams, and maintain detailed records. You will deliver exceptional customer service to internal and external stakeholders and ensure timely resolutions.

The role analyzes warranty data, identifies trends, and supports staff while helping implement improvements to reduce costs and boost customer satisfaction.

Qualifications

• High school diploma or equivalent; an associate or bachelor's degree in business administration or a related field is preferred.
• Minimum of 2 years of experience in a warranty administration role within automotive/manufacturing.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.

Responsibilities

• Process warranty claims efficiently and accurately in compliance with company policies.
• Coordinate with service departments, suppliers, and manufacturers to validate and expedite claims.
• Maintain detailed records of all warranty claims and related documentation.
• Communicate updates to customers and internal teams to resolve issues.
• Analyze warranty data to identify trends and recommend cost-reducing improvements.
• Ensure claims are processed within established timelines and follow up as needed.
• Provide training and support to staff on warranty procedures and policies.
• Assist in developing strategies to improve warranty processes and customer satisfaction.

Job description

AKRON FREIGHTLINER INC in Akron, OH is seeking a Warranty Admin to manage warranty claims, coordinate with service teams, and maintain detailed records. You will deliver exceptional customer service to internal and external stakeholders and ensure timely resolutions.

The role analyzes warranty data, identifies trends, and supports staff while helping implement improvements to reduce costs and boost customer satisfaction.