Warranty Claims & Service Liaison

Modula GROUP; Dayton (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading manufacturer of automated systems in Dayton, OH, is seeking a Warranty Specialist to manage and administer warranty claims related to products. The role includes ensuring accurate warranty validation, coordinating with cross-functional teams, and providing excellent customer service. Ideal candidates will have a Bachelor's degree and over 2 years of relevant experience in warranty administration or customer service. This position requires strong communication skills and attention to detail, emphasizing customer satisfaction and continuous improvement.

Qualifications

• 2+ years of experience in customer service or warranty administration.
• Strong understanding of warranty processes and service operations.
• Excellent verbal and written communication skills.

Responsibilities

• Manage warranty claims and customer inquiries.
• Review and process warranty claims efficiently.
• Coordinate with cross-functional teams to resolve warranty issues.

Skills

Customer service mindset

Analytical skills

Attention to detail

Communication skills

Organizational skills

Education

Bachelor’s degree in business, accounting, or engineering

Tools

Microsoft Office Suite

SAP

Salesforce

Job description

A leading manufacturer of automated systems in Dayton, OH, is seeking a Warranty Specialist to manage and administer warranty claims related to products. The role includes ensuring accurate warranty validation, coordinating with cross-functional teams, and providing excellent customer service. Ideal candidates will have a Bachelor's degree and over 2 years of relevant experience in warranty administration or customer service. This position requires strong communication skills and attention to detail, emphasizing customer satisfaction and continuous improvement.