Warranty Claims Specialist

AgriVision Equipment Group; Pacific Junction (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

AgriVision Equipment Group in Iowa seeks a Warranty Administrator to file and reconcile warranty claims across AVE-PLP locations. Reports to the Aftermarket Support Manager and collaborates with Service, Parts, and Customer teams to ensure accurate claims and timely resolution.

Candidates should have at least two years in service operations, a high school diploma, and proficiency with Deere Warranty systems and dealer software, plus MS Office; a valid driver's license is required.

Qualifications

• Promotes AVE-PLP Guiding Principles and adheres to company policies.
• Knowledge of service software in the dealer business system and Deere Warranty system.
• Proficient with Microsoft Office and internet functions.
• Ability to analyze and interpret internal reports.
• Strong communication with customers, employees, and peers.

Responsibilities

• Manage and process parts and service warranty claims.
• Oversee the warranty process to ensure necessary information is gathered.
• Ensure timely submission and follow-up on all outstanding claims.
• Assist in managing Product Improvement Program (PIP) and ensure no expired PIPs.
• Support Shortages and Damage Claims.
• Support locations with machine transfer and machine location unknown process.
• Perform other duties to ensure the success of AVE-PLP.

Skills

Warranty claims

Customer service

Microsoft Office

Deere warranty system

Service software

Education

High School Diploma or GED

Tools

Dealer management system

Job description

AgriVision Equipment Group in Iowa seeks a Warranty Administrator to file and reconcile warranty claims across AVE-PLP locations. Reports to the Aftermarket Support Manager and collaborates with Service, Parts, and Customer teams to ensure accurate claims and timely resolution.

Candidates should have at least two years in service operations, a high school diploma, and proficiency with Deere Warranty systems and dealer software, plus MS Office; a valid driver's license is required.