Warranty Administrator

AgriVision Equipment Group; Pacific Junction (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

AgriVision Equipment Group in Iowa seeks a Warranty Administrator to file and reconcile warranty claims across AVE-PLP locations. Reports to the Aftermarket Support Manager and collaborates with Service, Parts, and Customer teams to ensure accurate claims and timely resolution.

Candidates should have at least two years in service operations, a high school diploma, and proficiency with Deere Warranty systems and dealer software, plus MS Office; a valid driver's license is required.

Qualifications

• Promotes AVE-PLP Guiding Principles and adheres to company policies.
• Knowledge of service software in the dealer business system and Deere Warranty system.
• Proficient with Microsoft Office and internet functions.
• Ability to analyze and interpret internal reports.
• Strong communication with customers, employees, and peers.

Responsibilities

• Manage and process parts and service warranty claims.
• Oversee the warranty process to ensure necessary information is gathered.
• Ensure timely submission and follow-up on all outstanding claims.
• Assist in managing Product Improvement Program (PIP) and ensure no expired PIPs.
• Support Shortages and Damage Claims.
• Support locations with machine transfer and machine location unknown process.
• Perform other duties to ensure the success of AVE-PLP.

Skills

Warranty claims

Customer service

Microsoft Office

Deere warranty system

Service software

Education

High School Diploma or GED

Tools

Dealer management system

Job description

Who We Are:

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America.

Who We Are:

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America. We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance. With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we have a strong presence in numerous locations with our support spanning through western Iowa, eastern Nebraska, central and eastern Kansas, and northwest Missouri. We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority. Look Forward. Adapt Often. Lead Always.

General Purpose:

The Warranty Administrator files and reconciles accurate warranty claims in accordance with policy coverages, supporting all locations' warranty needs. Reports to the Aftermarket Support Manager.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage and process parts and service warranty claims.
• Oversee the warranty process to ensure necessary information is gathered.
• Ensure timely submission and follow-up on all outstanding claims.
• Understand warranty regulations and consult Service Managers, Technicians, and the Parts Department on proper warranty procedures.
• Assist in managing the Product Improvement Program (PIP) and ensure no expired PIPs.
• Support processing of Short-line Warranties including credits.
• Support Shortage and Damage Claims.
• Support locations with machine transfer and machine location unknown process.
• Perform other duties as required to ensure the success of AVE-PLP.

Supervisory Duties:

• None

Qualifications:

Knowledge, Skills, and Abilities:

• Promote and support AVE-PLP Guiding Principles.
• Knowledge of service software in the dealer business system and Deere Warranty system.
• Proficiency in Microsoft Office and internet functions.
• Ability to analyze and interpret internal reports.
• Effective communication with customers, employees, and peers.

Education:

• High School Diploma or General Education Diploma (GED) equivalent is required.

Experience:

• Two or more years in Service Department operations required.
• Equivalent education and experience may be substituted.

Additional Requirements/Licenses/Certifications:

• Must have reliable transportation.
• Must have and maintain a valid Driver’s License.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.

Working Environment:

• Personal Protective Equipment (PPE) as required by the work location.
• Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration.
• The noise level in the work environment is usually moderate.
• Work may involve long hours and overtime during holidays, weekends, and evenings.

Physical Activities:

• Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• Moderate physical activity required by moving and positioning objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is an Equal Opportunity Employer and does not discriminate against any person in any condition of employment based on race, color, creed, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, or veteran status.