Warranty Claims & Recovery Analyst - Engines & Generators

Altorfer Cat; Addison (IL); On-site; USD 28,000 - 44,000; Full time

Job summary

Altorfer Cat is seeking a Warranty Analyst to manage warranty claims from initiation through final settlement. You will coordinate with service, sales, data center, and parts teams to maximize recovery and minimize expense.

The role requires analyzing technician reports, validating eligibility, handling enrollments and ESC quotes, and maintaining documentation. This office-based position is in Addison, IL, with opportunities for growth within the Power Systems division.

Qualifications

• Must possess analytical, quantitative, and problem-solving skills.
• Excellent customer service and communication abilities.
• Dependable with strong organizational skills and multi-tasking capacity.
• Self-starter who can work independently in a fast-paced environment.
• Proficient written and verbal communication for professional correspondence.

Responsibilities

• Coordinate and manage warranty claims processing and documentation.
• Collaborate with service, sales, packaging, and data center teams to support claims.
• Submit and process warranty claims, enrollments, and ESC quoting.
• Maintain warranty procedure documentation and ensure policy compliance.
• Interpret technician findings to validate eligibility and review costs.
• Coordinate coverage, negotiate claims with suppliers and third parties.
• Monitor claim status, deadlines, and escalation of disputes.
• Prepare periodic warranty recovery and issues reports.

Job description

Altorfer Cat is seeking a Warranty Analyst to manage warranty claims from initiation through final settlement. You will coordinate with service, sales, data center, and parts teams to maximize recovery and minimize expense.

The role requires analyzing technician reports, validating eligibility, handling enrollments and ESC quotes, and maintaining documentation. This office-based position is in Addison, IL, with opportunities for growth within the Power Systems division.