Warranty Claims Lead — Customer Care & Quality

Automatic Data Processing, Inc.; Winslow (ME); On-site; USD 50,000 - 55,000; Full time

Job summary

Alcom is seeking a Warranty Support specialist in Winslow, ME to manage timely processing of warranty claims and maintain strong dealer relations.

You will collaborate with Sales, Production and Quality teams, evaluate claims, document outcomes and communicate updates to dealers.

The role requires a four-year business degree and customer service focus, with a structured, detail-oriented approach to warranty policy and procedures.

Qualifications

• Bachelor's degree in business preferred.
• Experience in warranty and repairs management preferred.
• Strong professional image and customer service mindset.
• Ability to maintain a customer-focused approach and positive outcomes.
• Excellent customer service, computer and time management skills.
• Excellent follow-up timing and oral/written communication skills.
• Ability to relate to structural, mechanical, and cosmetic product expectations.

Responsibilities

• Represent the company professionally in all customer and dealer communications.
• Maintain positive relationships with peers, management, and support resources.
• Answer dealer calls related to warranty concerns and determinations.
• Evaluate claims against warranty criteria and categorize accordingly.
• Review documentation to support claims and classify appropriately.
• Correspond with dealers with timely status updates on claims.
• Follow warranty claim process and use internal experts for decisions.
• Provide dealer communications on potential fixes and instructions when applicable.
• Document warranty issues for tracking and reporting.

Skills

Business degree

Warranty admin exp

Professional image

Customer focus

Customer service

Time management

Oral/written comms

Product knowledge

Education

Bachelor's degree in business

Job description

Alcom is seeking a Warranty Support specialist in Winslow, ME to manage timely processing of warranty claims and maintain strong dealer relations.

You will collaborate with Sales, Production and Quality teams, evaluate claims, document outcomes and communicate updates to dealers.

The role requires a four-year business degree and customer service focus, with a structured, detail-oriented approach to warranty policy and procedures.