Warranty Claims & Dealer Relations Specialist

ALCOM LLC; Winslow (ME); On-site; USD 50,000 - 55,000; Full time

Job summary

ALCOM LLC seeks a dedicated Warranty Support professional to process warranty claims and maintain strong dealer relationships. This role works with the Sales, Production, and Quality teams to ensure timely resolutions and accurate documentation of claims.

The ideal candidate will have a four-year business degree, strong customer service skills, and the ability to navigate technical product expectations while delivering excellent service to our dealer network.

Qualifications

• Four-year college business degree preferred.
• Advanced warranty/repair administration experience preferred.
• Professional image in interactions with customers and dealers.

Responsibilities

• Process warranty claims promptly and professionally.
• Maintain positive relationships with dealers and internal teams.
• Evaluate claims against warranty criteria and categorize appropriately.
• Provide timely status updates to dealers regarding claims.
• Document warranty issues for tracking and reporting.
• Collaborate with internal experts to determine appropriate resolutions.

Skills

Customer service

Time management

Written communication

Oral communication

Education

Four-year college business degree

Job description

ALCOM LLC seeks a dedicated Warranty Support professional to process warranty claims and maintain strong dealer relationships. This role works with the Sales, Production, and Quality teams to ensure timely resolutions and accurate documentation of claims.

The ideal candidate will have a four-year business degree, strong customer service skills, and the ability to navigate technical product expectations while delivering excellent service to our dealer network.