Warranty Claims Coordinator – Aerospace Support

Jamco America Inc; Everett (WA); On-site; USD 72,000 - 98,000; Full time

Job summary

Jamco America Inc. in Everett, WA is seeking a dedicated Warranty Administration Specialist to coordinate and administer customer warranty claims from product delivery through closure.

The role maintains claim documentation, tracks resolution activities, and collaborates with Product Support, Engineering, Quality, Repair, and Finance to ensure timely evaluation and customer satisfaction. Non-exempt, full-time, on-site position with competitive salary.

Qualifications

• Associate's degree or 6 months to 1 year of related experience/training.
• Aerospace, warranty administration, customer support, or project coordination preferred.
• Proficiency in Microsoft Office Suite and maintaining accurate electronic records.

Responsibilities

• Receive, document, track, and maintain customer warranty claims, correspondence, and supporting records.
• Communicate with customers and internal departments regarding claim status, requirements, and resolution.
• Maintain warranty claim logs, action items, deadlines, and closure status.
• Coordinate with Product Support, Engineering, Quality, Repair Station, Spares, Program Management, and Finance to support claim evaluation and resolution.
• Collect and distribute technical, commercial, and customer information for warranty investigations and decisions.
• Coordinate returned materials, repairs, replacements, customer credits, and other approved warranty resolutions.
• Monitor claim aging, response times, recurring issues, and overdue actions; escalation concerns as needed.
• Prepare warranty status reports, performance metrics, meeting minutes, and action-item updates.
• Maintain accurate warranty records in compliance with company procedures and retention requirements.
• Support field failure investigations, corrective actions, and continuous product improvement.
• Assist with daily administrative activities and improvements to warranty processes, reporting, and tracking tools.

Skills

Microsoft Office Suite

Education

Associate's degree or related experience

Job description

Jamco America Inc. in Everett, WA is seeking a dedicated Warranty Administration Specialist to coordinate and administer customer warranty claims from product delivery through closure.

The role maintains claim documentation, tracks resolution activities, and collaborates with Product Support, Engineering, Quality, Repair, and Finance to ensure timely evaluation and customer satisfaction. Non-exempt, full-time, on-site position with competitive salary.