Aerospace Warranty & Technical Support Specialist

Continental Aerospace Technologies Inc; Mobile (AL); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Continental Aerospace Technologies Inc. seeks a Product Support & Warranty Administrator to provide technical product support and administer warranty claims for products.

The role collaborates with OEM and aftermarket customers, distributors, service centers, and internal teams to troubleshoot issues, evaluate warranty eligibility, and maintain accurate claim records. The position coordinates with Product Support, Customer Service, Quality, Engineering, Operations, Finance, and other

Competenze

• Bachelor's degree or equivalent with aviation/engineering focus.
• Valid FAA A&P license is required or strongly preferred.

Mansioni

• Administer warranty claims from submission to final resolution.
• Review warranty applicability using product IDs, serials, and terms.
• Coordinate with Quality, Engineering, and Operations on dispositions.
• Maintain accurate warranty case records in ERP/CRM.
• Communicate case status and needs to customers and internal teams.
• Provide remote and onsite technical support as needed.
• Travel up to 10% for customer visits and trainings.

Conoscenze

Technical troubleshooting

Documentation

Cross-functional collaboration

Customer communication

Travel readiness

Formazione

Bachelor's degree

FAA A&P license

Strumenti

NetSuite

CRM systems

ERP systems

Descrizione del lavoro

Continental Aerospace Technologies Inc. seeks a Product Support & Warranty Administrator to provide technical product support and administer warranty claims for products.

The role collaborates with OEM and aftermarket customers, distributors, service centers, and internal teams to troubleshoot issues, evaluate warranty eligibility, and maintain accurate claim records. The position coordinates with Product Support, Customer Service, Quality, Engineering, Operations, Finance, and other