Warranty Billing Admin

Tech24; Decatur (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Holidays off

Birthday off

Health, dental, vision

Short-term disability coverage

401(k) with company match

EAP

Job summary

Tech24, operating as Eichenauer Services, Inc. in Decatur, IL, is seeking a Warranty Administrator to join our on-site team. You will manage warranty service, invoicing, and collections while building strong relationships with manufacturers and clients.

The role requires reliable multitasking and clear communication during business hours. With at least 2 years of billing experience, you will handle day-to-day financial transactions, audit service tickets, and generate AR reports.

Qualifications

• High school diploma or GED or the equivalent.
• Minimum 2 years’ billing experience.
• Excellent verbal and written communication skills.
• Customer service orientation and negotiation skills.
• Solid understanding of basic accounting principles, fair credit practices and collection regulations.
• Proven ability to calculate, post and manage accounting figures and financial records.
• Efficient data entry skills.
• Hands-on experience in operating spreadsheets and accounting software.
• Proficient in Microsoft Excel.
• Experience with Microsoft Dynamics Great Plains software is preferred.
• Ability to work in a team-oriented environment.
• Observe all company procedures and safety rules.

Responsibilities

• Process and negotiate new service requests with manufacturers.
• Manage in-progress service requests by communicating clearly with internal partners and clients and/or manufacturers for service completion following appropriate guidelines.
• Process a high volume of invoices for payment per customer contracts and manufacturer guidelines.
• Process incoming payments in compliance with established financial policies and procedures.
• Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data.
• Audit service tickets from field technicians and prepare invoices for customer.
• Verify billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Verify discrepancies and resolve clients’ billing issues.
• Generate reports detailing accounts receivable status and work with appropriate manufacturer and/or client for resolution.
• Answer Customer Service phone calls and enter service and/or part orders as demand requires.
• Participate in special projects or assist other departments as needed

Skills

Billing experience

Verbal and written communication

Customer service orientation

Accounting principles knowledge

Data entry

Microsoft Excel

Microsoft Dynamics Great Plains

Education

High school diploma or GED

Tools

Microsoft Dynamics Great Plains

Job description

Eichenauer Services, Inc. – A Tech24 Company

Location: 2465 N 22nd St, Decatur, IL 62526

Compensation Range: $20-$25

This is a fully on-site position. Candidates must be able to work from our Decatur office during scheduled business hours*.

Why Join Tech24?

At Tech24, We Invest In Our Employees So You Can Focus On What You Do Best. Here’s What You Can Expect When You Join Our Team

• Weekly Pay– Reliable pay, every week
• Work-Life Balance– Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits– Medical, dental, vision, and short-term disability coverage (benefits start 1stof the month following your start date)
• Company-Paid Protection– Long-term disability and basic life insurance at no cost to you
• Retirement Planning Made Easy– 401(k) with company match and immediate vesting
• Employee Assistance (EAP)– Free, confidential counseling and support for you and your family, including financial and legal resources

About The Center

Eichenauer Services, Inc., a “Tech 24 Company”, is a full-service commercial kitchen equipment repair company located in Decatur, IL. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations; specializing in commercial cooking, refrigeration, and HVAC equipment.

Position Summary

The Warranty Administrator provides financial and administrative duties to ensure accuracy and efficiency of operations. The Warranty Administrator processes and monitors warranty service, invoices, and collections. In addition, they secure revenue by managing accounts and building relationships with manufacturers and/or clients. This is a fast-paced position and would be suitable for an individual who has experience in customer service, billing, accounts receivable, account management and/or clerical work.

The Warranty Administrator should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both electronic and over the phone.

Duties

• Process and negotiate new service requests with manufacturers.
• Manage in-progress service requests by communicating clearly with internal partners and clients and/or manufacturers for service completion following appropriate guidelines.
• Process a high volume of invoices for payment per customer contracts and manufacturer guidelines.
• Process incoming payments in compliance with established financial policies and procedures.
• Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data.
• Audit service tickets from field technicians and prepare invoices for customer.
• Verify billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Verify discrepancies and resolve clients’ billing issues.
• Generate reports detailing accounts receivable status and work with appropriate manufacturer and/or client for resolution.
• Answer Customer Service phone calls and enter service and/or part orders as demand requires.
• Participate in special projects or assist other departments as needed

Requirements

• High school graduate/GED or the equivalent.
• Minimum 2 years’ billing experience.
• Excellent verbal and written communication skills.
• Customer service orientation and negotiation skills.
• Solid understanding of basic accounting principles, fair credit practices and collection regulations.
• Proven ability to calculate, post and manage accounting figures and financial records.
• Efficient data entry skills.
• Hands-on experience in operating spreadsheets and accounting software.
• Proficient in Microsoft Excel.
• Experience with Microsoft Dynamics Great Plains software is preferred.
• Ability to work in a team-oriented environment.
• Observe all company procedures and safety rules.

Compensation Transparency

The advertised pay range for this position is$20-$25 per hour. Final compensation will be determined based on factors such as experience level, skill set, and overall qualifications. Candidates with advanced experience, certifications, or specialized expertise may be considered at the higher end of the range.

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/