Warranty Associate

Servco Pacific Inc.; Honolulu (HI); On-site; USD 26,174 - 33,062; Full time

Job summary

Servco Pacific Inc. is seeking a Warranty Associate to join the Quality Division in Hawaii. You will process warranty claims, assist dealerships with submissions, and determine claim acceptance or denial based on guidelines.

The role requires attention to detail, strong communication, and the ability to manage multiple tasks while meeting deadlines. Apply online or via [e-mail]; EOE.

Qualifications

• High school diploma or equivalent required.
• AS degree in Automotive or related field preferred.
• Minimum one year of automotive clerical/ service writing or mechanical experience.
• Basic proficiency in Word, Excel, and ten-key.
• Strong written and verbal communication skills.
• Ability to multi-task, work independently and meet deadlines.
• Excellent organization and attention to detail.

Responsibilities

• Review daily dealer claim submissions for complete information.
• Analyze repairs to determine warranty acceptance per guidelines.
• Determine acceptance or denial of warranty claims.
• Assist dealers by phone and email with questions or corrections.
• Process claim submissions through Servco and manufacturer systems.
• Prepare Excel data for claim payments.
• Review monthly Subaru of America claim submissions to authorize payment.
• Stay current with all warranty policies and procedures.

Skills

Communication

Organization

Attention to detail

Multitasking

Education

High school diploma or equivalent

AS degree in Automotive or related field preferred

Tools

Microsoft Word

Excel

Ten-key

Job description

Servco is looking for a Warranty Associate to join our Servco Quality Division. This position will play a key role in processing warranty claims for distributor and warranty coverage and provide our dealerships assistance with claims processing.

Learn more about working at Servco Auto Customer Service at https://youtu.be/CWYI6v5hUvg

Responsibilities

• Review daily claim submission by dealers to ensure necessary information is submitted accurately
• Analyze repairs to determine allowable conditions for warranty acceptance based on manufacturer’s guidelines
• Determine acceptance or denial of warranty claim
• Assist dealers over the phone and via email with questions or corrections to warranty claim
• Process claim submissions through Servco and manufacturer’s claim system
• Prepare data on Excel spreadsheets for claim payment processing
• Review monthly claim submission by Subaru of America to authorize payment
• Stay abreast of all warranty policies, warranty claims procedures, and warranty claims systems

Requirements

• High school graduate or equivalent
• A.S. Degree in Automotive or related field preferred
• Minimum one year of automotive experience performing clerical, service writing, or mechanical work
• Basic proficiency in Microsoft Word, Excel, and ten‑key
• Strong written and verbal communication skills
• Ability to multi‑task, work independently, and meet deadlines
• Excellent organization and analytical skills with strong attention to detail

Auto Dealership Service Clerk – Warranty Administrator – Service Consultant

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Interested?

Visit www.servco.com/careers to apply online or email us at [e-mail].

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $19.42 - $24.36 per hour