WARRANTY ASSISTANT

Whaley Foodservice, LLC; South Carolina; In loco; USD 38.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary

401k & Profit Sharing

Paid Holidays & Vacation

Medical & Dental Benefits

Short-Term Disability

Long-Term Disability Insurance (公司付)

Life Insurance (company paid)

Descrizione del lavoro

Whaley Foodservice, LLC is seeking a Warranty Administrative Specialist to support the warranty department. The role involves processing service invoicing, online warranty claim submissions, and routing service requests to the correct branch.

Strong data entry and Microsoft Office skills are essential. The position requires an Associate’s Degree or equivalent experience, 2+ years in an office setting, and warranty/claims experience.

Competenze

• Associate’s Degree or the equivalent in experience.
• 2+ years experience in an office setting where attention to detail and organization are required.
• Warranty and/or Claims Experience required
• Strong Data Entry experience required

Mansioni

• Review/edit warranty service calls for accuracy & conforming to manufacturer guidelines prior to invoicing.
• Submit warranty claims through manufacturer portals in an accurate & timely manner.
• Review incoming department emails and forward to the appropriate service branch.
• Review statements of assigned warranty accounts to confirm claims are processed; resolve/resubmit as needed.
• Compile, copy, sort, file and record as required.
• Performs other duties as required.

Conoscenze

Data entry

Attention to detail

Deductive reasoning

Organizational skills

Formazione

Associate’s degree or equivalent

Strumenti

Microsoft Outlook

Microsoft Excel

OneDrive

Microsoft Teams

Internet Explorer/Chrome

Descrizione del lavoro

POSITION SUMMARY:

This position will assist with all functions of the warranty department as needed. To include daily service invoicing, online submittal of warranty claims, routing service requests to the appropriate service branch, and other administrative support as necessary.

MAJOR RESPONSIBILITIES:

1. Review/edit warranty service calls for accuracy & conforming tomanufacturer guidelines prior to invoicing.
2. Submit warranty claims through Manufacturer specific claim portals (data entry) in an accurate & timely manner.
3. Review incoming department emails, & forward to the appropriate service branch.
4. Review statements of assigned Warranty accounts to confirm claims are being processed. Resolve/resubmit any claims coming back for more information or rejected.

ADDITIONAL RESPONSIBILITIES:

1. Compile, copy, sort, file and record as required.
2. Performs other duties as required.

CONTACTS:

• Internal – WFR branch employees at all levels on a regular basis; WFR corporate employees at all levels on a daily basis as needed.
• External – Manufacturers as required.

MINIMUM QUALIFICATIONS:

• An Associate’s Degree, or the equivalent in experience.
• 2+ years experience in an office setting where attention to detail and organization are required.
• Warranty and/or Claims Experience required
• Strong Data Entry experience required

SKILLS, ABILITIES AND OTHER REQUIREMENTS:

• Proficient in all Microsoft programs including: Outlook, Excel, One Drive, Teams, and Internet Explorer/Chrome.
• Strong attention to detail, and accuracy in keying data.
• Data entry experience preferred.
• Deductive reasoning skills.

WORKING/ENVIRONMENTAL CONDITIONS:

• Well-lit, open office environment.

We Offer:

• Competitive Salary
• 401k& Profit Sharing
• Paid Holidays & Vacation
• Medical & Dental Benefits
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.