Warranty Administrator

Fun Town RV; Orange (TX); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive salary based on experience

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Holiday Savings Plan

Job summary

Fun Town RV is seeking a Warranty Administrator to manage all warranty claims for our RV dealership. The role ensures claims are processed accurately and timely, following manufacturer guidelines and company policies.

The administrator will coordinate between service, customers, and manufacturers, maximize reimbursements, and maintain compliance with warranty standards while using service management software. A supportive, growth‑oriented team environment awaits.

Qualifications

• Experience as a Warranty Administrator in the RV, automotive, or similar industry preferred.
• Strong understanding of warranty processes, guidelines, and claim submission.
• Excellent organizational skills with attention to detail.
• Strong communication and customer service skills for customers and manufacturers.
• Proficient with service management software.

Responsibilities

• Review, prepare, and submit warranty claims for RV repairs.
• Stay updated on manufacturer policies and train staff on procedures.
• Act as liaison between dealership, customers, and manufacturers.
• Track warranty claims from submission to reimbursement and reconcile credits.
• Maintain records and generate reports on claim performance.

Skills

Warranty processes

Attention to detail

Communication skills

Customer service

Organization

Education

High School Diploma

Job description

Founded in 2010, Fun Town RV (FTRV) has grown into Texas’s largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you’re seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!

Overview

The Warranty Administrator is responsible for managing all aspects of warranty claims in the dealership. This role ensures that warranty claims are processed accurately and in a timely manner, following manufacturer guidelines and company policies. The Warranty Administrator acts as a liaison between the service department, customers, and manufacturers to ensure that warranty issues are resolved effectively while maximizing reimbursements and maintaining compliance with warranty standards.

Key Responsibilities

• Warranty Claim Processing: Review, prepare, and submit warranty claims for all RV repairs covered under warranty. Ensure that all necessary documentation, including repair orders, technician notes, and pictures, are submitted to meet manufacturer requirements. Follow up on pending and denied claims, providing additional information as needed to ensure reimbursement.
• Warranty Guidelines Compliance: Stay updated on manufacturer warranty policies, guidelines, and procedures to ensure all claims are submitted accurately and within the specified timeframes. Train and educate service staff on proper procedures for warranty repairs, ensuring compliance with manufacturer guidelines. Monitor warranty claim activity and ensure that repairs align with warranty terms and conditions.
• Communication & Coordination: Act as the primary point of contact between the dealership, customers, and manufacturers for warranty-related inquiries. Communicate with service technicians, advisors, and managers to gather information required for warranty claims. Inform customers about the status of their warranty claims, including approvals, denials, or additional documentation needed.
• A/R Tracking: Track all warranty claims from submission to reimbursement, ensuring that payments are received and accurately offset using the Warranty A/R Reports. Reconcile warranty credits and debits with the dealership’s accounting department. Investigate and resolve any discrepancies between submitted claims and payments received from manufacturers.
• Record Keeping & Reporting: Maintain detailed records of all warranty claims, including parts, labor, and manufacturer responses, ensuring that all documentation is organized and accessible. Generate and present reports on warranty claim performance, highlighting key metrics such as claim approval rates, turnaround times, and revenue from reimbursements. Analyze warranty claim trends and provide feedback to the service team to improve repair processes and efficiency. Monitor warranty claim approvals and denials to identify areas where claims could be improved or minimized.
• Cost Control & Loss Prevention: Work with the service and parts departments to reduce unnecessary or unapproved warranty claims, maintaining the highest level of efficiency. Advise management on potential issues related to warranty coverage, ensuring that the dealership avoids financial losses due to incorrect or delayed claims.

Qualifications

• Previous experience as a Warranty Administrator in the RV, automotive, or a similar industry preferred.
• Strong understanding of warranty processes, manufacturer guidelines, and claim submission procedures.
• Excellent organizational skills with a keen attention to detail.
• Strong communication and customer service skills, with the ability to handle inquiries from both customers and manufacturers professionally.
• Proficient in using service management software.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Knowledge of RV systems and repair terminology is a plus.

Education

High School Diploma or equivalent required; additional training or certification in service management, business administration, or a related field is a plus.

Benefits

• Competitive salary based on experience.
• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and holidays.
• Holiday Savings Plan.

At Fun Town RV, we value our employees and provide opportunities for career advancement in an exciting, fast‑growing industry. If you’re ready to be part of a company that values hard work and dedication, apply today!

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.