Warranty and Claims Specialist

Kimble Companies; Dover (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dedicated team as a Warranty and Claims Specialist, where you'll be the vital link between shop managers and manufacturers. This role involves managing warranty claims, organizing paperwork, and ensuring timely communication with engineering teams. In an environment that values safety, teamwork, and excellence, you'll contribute to a company with over 70 years of experience in the recycling and waste industry. If you have a knack for organization and a passion for helping others, this position offers a rewarding opportunity to make a difference while enjoying comprehensive benefits and a supportive workplace culture.

Benefits

401(k) retirement plan with match

Comprehensive medical benefits

Dental plans

Vision coverage

Employee assistance program (EAP)

Health care spending accounts

Dependent care spending accounts

Life insurance

Paid time off

Employee Discount Program

Qualifications

• Experience in a fast-paced office and administrative background is preferred.
• Proficient in common PC software applications.

Responsibilities

• Act as the primary contact for warranty claims and ensure proper processing.
• Organize and maintain accurate records of claims and warranty parts.

Skills

Organizational Skills

Data Interpretation

PC Software Proficiency

Filing and Record Management

Heavy Equipment Knowledge

Administrative Experience

Tools

MS-Word

MS-Excel

Job description

The Warranty and Claims Specialist is the liaison and primary point of contact between the shop managers and the manufacturer for all warranty-related issues and claims.

About us:

Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

Knowledge and Skills Required:

• Previous experience in a fast-paced office and/or administrative background
• Previous waste experience, preferred
• Truck, shop, and heavy equipment knowledge
• Filing and record management
• Able to understand and interpret data
• Excellent organizational skills
• Accomplished user of common PC software, including MS-Word, MS-Excel with the ability to learn and analyze new applications.

Responsibilities and Duties:

• Act as the point of contact for those who have sent in claims
• Organize, process, and complete paperwork pertaining to claims
• Ensure correct filing and storage of paperwork and records
• Liaise with accounting teams to ensure payment is received for any work commissioned
• Maintain consistent contact with any engineering or technical teams to schedule work carried out as part of a claim
• Adjust and resubmit denied claims to secure payment for the warranty
• Arrange for delivery of parts or replacement items if a claim requires it
• Keep an accurate record of ordered warranty parts and organize vendor paperwork
• Schedule servicing or repair appointments
• Keep up to date with company news and policies to ensure claims are being assessed correctly

Benefits:

• 401(k) retirement plan with match
• Comprehensive medical benefits coverage, dental plans, and vision coverage
• Employee assistance program (EAP)
• Health care and dependent care spending accounts (FSA)
• Life insurance and accidental death & dismemberment insurance
• Paid time off
• Referral program
• Employee Discount Program

Schedule: Day shift | Monday to Friday | Weekends as needed

Kimble Recycling & Disposal, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, national origin, age, military/veteran status or genetic information or any other status protected by law.