Warranty & Failure Analysis Specialist

MAHLE GmbH; Olive Branch (MS); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Extensive personal benefits

Job summary

MAHLE, located in Olive Branch, MS, seeks a Quality Management professional to perform product analysis on MAHLE parts, generate reports, and manage warranty-related workflow. You will coordinate with Product Management, Plant Management, QA, and Customer Service to resolve issues and drive quality improvements.

The role involves handling warranty claims, creating CARs, processing inquiries, and performing First Article inspections to ensure product conformance and continuous improvement within

Qualifications

• 5+ years of experience in the Automotive, Heavy-Duty, or Aftermarket industry.
• Strong technical knowledge of engine systems, components, product applications, and troubleshooting practices.
• Experience conducting product failure analysis, root cause investigations, and warranty claim evaluations.
• Excellent analytical, communication, and customer service skills, with the ability to collaborate effectively across multiple functions.
• Experience in warehouse, inventory management, automotive aftermarket, or manufacturing environments is preferred.

Responsibilities

• Perform product analysis of suspect or used MAHLE parts returned from the Distributor / customer base for failure analysis / Warranty (Labor Claim) compensation.
• Create Reports detailing the results of the product analysis and the failure mode of used parts.
• Communicate information to Product Management, Plant Management, Quality Assurance, Product Analysts, and Customer Service
• Enter claims/requests for analysis into warranty database and create credit authorizations where applicable.
• Handle customer inquiries involving product related technical issues
• Create and submit Corrective Action Requests (C.A.R.'s) to Mahle purchasing for defective supplier components that result in warranty payments or product nonconformance
• Approve / Reject supplier responses for C.A.R.'s initiated by Service Engineering
• Answer and process telephone inquiries regarding engine and product specification, application, interchange, installation, and troubleshooting of all MAHLE products.
• Perform First Article inspections and report results

Skills

Automotive knowledge

Warranty analysis

Root cause analysis

Customer service

Cross-functional collaboration

Tools

Warranty database

Job description

MAHLE, located in Olive Branch, MS, seeks a Quality Management professional to perform product analysis on MAHLE parts, generate reports, and manage warranty-related workflow. You will coordinate with Product Management, Plant Management, QA, and Customer Service to resolve issues and drive quality improvements.

The role involves handling warranty claims, creating CARs, processing inquiries, and performing First Article inspections to ensure product conformance and continuous improvement within