Warranty Analyst

TMS Toyota Motor Sales, USA, Inc. Company; Plano (TX); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health care plans

401(k) plan with company match

Paid holidays and PTO

Relocation assistance

Job summary

Toyota’s Warranty Operations Department is seeking a passionate Warranty Analyst based in Plano, TX. The role focuses on managing warranty policies and supporting parity analysts by processing requests and developing AI solutions for repair order reviews.

Reporting to the Warranty Administration Manager, you will help advance the department's digital transformation, ensure policy compliance with state laws, and assist field staff and dealers on warranty topics.

Qualifications

• Bachelor's degree or equivalent work experience.
• Demonstrated analytical and critical thinking skills.
• Desire and drive to advance adoption of AI and other technologies.
• 3+ years of automotive fixed operations experience.
• Strong communications skills, both verbal and written.
• Great attention to detail.
• 5+ years experience in warranty or fixed operations.
• Experience with AI and/or system development.
• Experience working with Legal.

Responsibilities

• Update, edit and author warranty policies.
• Administer the Warranty Resource Center.
• Process parts and labor parity requests while ensuring deadlines are met.
• Work with cross-functional teams to develop an AI solution for repair order analysis.
• Cross-train to support and provide backup to other functions within the Administration team.
• Other ad-hoc duties as necessary.

Skills

Analytical thinking

Critical thinking

Communication skills

Bi-lingual

AI and system development interest

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Overview

Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

This position is based out of Toyota Motor North America Headquarters in Plano, TX.

Who we’re looking for

Toyota’s Warranty Operations Department is looking for a passionate and highly motivated Warranty Analyst. The primary responsibility of this role is to manage warranty policies and support parity analysts by processing requests and developing AI solutions to assist with repair order reviews. Reporting to the Warranty Administration Manager, the person in this role will support the Warranty Administration Department’s objective to progress the department’s digital transformation, keep warranty policies and procedures current and relevant, ensure deadlines are met in accordance with state laws, and support field staff and dealers relating to warranty topics.

What you’ll be doing

• Update, edit and author warranty policies
• Administer the Warranty Resource Center
• Process parts and labor parity requests while ensuring deadlines are met
• Work with cross-functional teams to develop an AI solution for repair order analysis
• Cross-train to support and provide backup to other functions within the Administration team
• Other ad-hoc duties as necessary

What you bring

• Bachelor's degree or equivalent work experience
• Demonstrated analytical and critical thinking skills
• Desire and drive to advance adoption of AI and other technologies
• 3+ years of automotive fixed operations experience
• Intermediate or above skill level with MS Office products
• Strong communications skills, both verbal and written
• Great attention to detail
• Added bonus if you have Bi-lingual (Spanish)
• 5+ years experience in warranty or fixed operations
• Experience with AI and/or system development
• Experience working with Legal

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

What we’ll bring

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

At Toyota, we don’t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality. Our mission is to build a future where everyone has the freedom to move. We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place.

Career Possibilities

Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths — to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.