Warranty Publications Analyst

TMS Toyota Motor Sales, USA, Inc. Company; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

401(k) with company match

Relocation assistance

Job summary

Toyota Motor Sales, USA, Inc. is seeking a Warranty Publications Analyst based at the Toyota Motor North America Headquarters in Plano, TX. You will manage emissions warranty publications, guides, and dealer communications, ensuring timely updates and regulatory compliance.

The role requires a Bachelor’s degree or equivalent, 3+ years in automotive fixed operations, strong MS Office skills, and excellent communication. Bilingual ability is a plus; several benefits accompany this position.

Qualifications

• Bachelor's degree or equivalent work experience.
• Understanding of emissions warranty coverage.
• Strong analytical and critical thinking skills.
• 3+ years of automotive fixed operations experience.
• Intermediate or above MS Office skills.
• Strong written and verbal communication skills.
• Bi-lingual (Spanish or Japanese) a plus.
• 5+ years experience in warranty or fixed operations.
• Experience with professional publications.
• Experience with regulatory compliance.
• Detailed understanding of evolving CARB and Federal Emissions regulations.

Responsibilities

• Edit and update Warranty and Emissions Guides for Toyota and Lexus.
• Edit and update Warranty Pocket Handbooks.
• Serve as SME for all Emissions related questions, updates and changes.
• Collaborate with Service Information team, Certification teams, TMC-QD, and others.
• Maintain inventory of warranty-related materials at the MDC.
• Author and distribute field and dealer communications relating to the Warranty Department.
• Administer the Warranty Resource Center.
• Cross-train to support and provide backup to other functions within the Administration team.
• Other ad-hoc duties as necessary.

Skills

MS Office

Communication skills

Analytical thinking

Attention to detail

Bilingual (Spanish/Japanese)

Education

Bachelor's degree or equivalent work experience

Tools

Publication tools

Regulatory compliance experience

Job description

Overview

Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, job flexibility benefits [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

This position is based out of Toyota Motor North America Headquarters in Plano, TX.

Who we’re looking for

Toyota’s Warranty Administration Department is looking for a passionate and highly motivated Warranty Publications Analyst. The primary responsibility of this role is to fully understand emissions regulations and coverages, and manage warranty publications, including warranty guides, field and dealer communications and warranty pocket handbooks. Reporting to the Warranty Administration Manager, the person in this role will support the Warranty Administration Department’s objective to meet all deadlines and compliance regulations for warranty and emissions guides, as well as other publications. The team member in this position will be expected to proactively monitor industry developments and help guide the teams through any changes that affect our products or processes. The team member in this position will also work with several departments across the company as well as TMC-QD regarding emissions coverages for upcoming models.

What you'll be doing

• Edit and update Warranty and Emissions Guides for Toyota and Lexus
• Edit and update Warranty Pocket Handbooks
• Serve as SME for all Emissions related questions, updates and changes
• Collaborate with Service Information team, Certification teams, TMC-QD, and others
• Maintain inventory of warranty-related materials at the MDC
• Author and distribute field and dealer communications relating to the Warranty Department
• Administer the Warranty Resource Center
• Cross-train to support and provide backup to other functions within the Administration team
• Other ad-hoc duties as necessary

What you bring

• Bachelor's degree or equivalent work experience
• Understanding of emissions warranty coverage
• Demonstrated analytical and critical thinking skills
• 3+ years of automotive fixed operations experience
• Intermediate or above skill level with MS Office products
• Strong communications skills, both verbal and written
• Great attention to detail
• Added bonus if you have Bi-lingual (Spanish or Japanese)
• 5+ years experience in warranty or fixed operations
• Experience with professional publications
• Experience with regulatory compliance
• Detailed understanding of evolving CARB and Federal Emissions regulations

What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [e-mail].

At Toyota, we don’t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality. Our mission is to build a future where everyone has the freedom to move. We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place.

Career Possibilities: Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths - to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.