Warranty Analyst

Butler Machinery Company; Fargo (ND); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

HSA contributions

PTO

Life insurance

Disability insurance

Holidays

Employee assistance

Financial planning

Voluntary benefits

Job summary

Butler Machinery Company in Fargo, ND is seeking a detail-oriented Warranty Analyst to review warranty claims, interpret policies, and guide claim processing. You will collaborate with service teams, vendors, and internal departments to ensure accurate coverage and timely resolution.

Ideal candidates bring strong analytical skills, excellent communication, and a proactive approach to resolving discrepancies while maintaining an exceptional customer experience.

Qualifications

• Strong attention to detail and analytical skills.
• Effective verbal and written communication.
• Ability to interpret policies, procedures, and technical information.
• Strong problem-solving and decision-making abilities.
• Self-motivated with the ability to prioritize and manage multiple tasks.
• Professional and collaborative approach to working with internal and external partners.
• Proficiency with Microsoft Office applications.

Responsibilities

• Review warranty claims to determine coverage eligibility and labor allowances.
• Coordinate with service departments to ensure proper warranty documentation.
• Answer questions about coverage, processing, and vendor requirements.
• Process vendor credits and monitor outstanding claims.
• Research discrepancies and assist stores with appeals or additional submissions.
• Review vendor service letters and warranty campaigns.
• Maintain warranty information used by service and sales teams.
• Communicate with manufacturers and vendors to clarify coverage and resolve issues.
• Help drive fair and accurate warranty recovery while supporting customer experience.

Skills

Attention to detail

Analytical skills

Communication

Policy interpretation

Problem solving

Multi-tasking

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Warranty Analyst

Admin Fargo, ND, US

6 days ago Requisition ID: 4742

At Butler Machinery, we build long-term relationships founded on trust, creating mutual growth and success. We're looking for a detail-oriented and customer-focused Warranty Analyst to join our team and help ensure our customers receive the support and warranty coverage they deserve.

In this role, you'll collaborate with service teams, vendors, and internal departments to review warranty claims, interpret warranty policies, and provide guidance on claim processing. If you enjoy problem-solving, analyzing information, and working in a fast-paced environment where your decisions directly impact customer satisfaction, we'd love to hear from you.

What You'll Do

• Review repair orders and warranty claims to determine coverage eligibility, labor allowances, and parts reimbursement.
• Work closely with service departments to ensure warranty documentation and procedures are completed accurately.
• Answer questions regarding warranty coverage, claim processing, and vendor requirements.
• Process vendor credits and monitor outstanding claims.
• Research claim discrepancies and assist stores with appeals or additional submissions when appropriate.
• Review and administer vendor service letters and warranty campaigns.
• Maintain warranty information and resources used by service and sales teams.
• Communicate with equipment manufacturers and vendors to clarify warranty coverage and resolve claim issues.
• Help drive fair and accurate warranty recovery while supporting an exceptional customer experience.

What We're Looking For
Required Skills & Abilities

• Strong attention to detail and analytical skills.
• Effective verbal and written communication skills.
• Ability to interpret policies, procedures, and technical information.
• Strong problem-solving and decision-making abilities.
• Self-motivated with the ability to prioritize and manage multiple tasks.
• Professional and collaborative approach to working with internal and external partners.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience in equipment, agriculture, heavy equipment, service operations, warranty administration, parts, or related industries.
• Mechanical aptitude and an understanding of equipment repair processes.
• Previous experience reviewing claims, invoices, work orders, or warranty documentation.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer-paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization