Warranty Support Administrator

RDO Equipment Co.; Fargo (ND); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

State-of-the-art workspaces

Comprehensive benefits package

Job summary

RDO Equipment Co. is seeking a Warranty Support Administrator to manage warranty registrations, support manufacturer programs, and process warranty claims.

This role is pivotal in ensuring operational excellence and delivering a best-in-class ownership experience. The position is based in Fargo, ND, where you will work in a supportive environment alongside knowledgeable partners committed to reliability and integrity.

Qualifications

• Ability to accurately process, reconcile, and maintain financial records.
• Comfort using a variety of software applications, systems, and reporting tools.
• Working understanding of service department processes and procedures.
• Ability to manage multiple priorities while maintaining accuracy.
• Excellent verbal and written communication.
• Commitment to providing outstanding customer experience.
• Candidates must have valid work authorization to work in the U.S.

Responsibilities

• Process warranty credits and reimbursement activities.
• Reconcile claims and communicate reimbursement differences.
• Work with customers and locations to confirm machine registrations.
• Monitor manufacturer programs and communicate requirements.
• Review assigned general ledger accounts and communicate entries.

Skills

Accounting skills

Computer skills

Knowledge of service operations

Organizational skills

Communication skills

Customer-focused mindset

Job description

At RDO Equipment Co., warranty support is more than processing claims about delivering accuracy, supporting our locations and customers, and helping ensure a best‑in‑class ownership experience. As a Warranty Support Administrator, you'll play a key role in managing warranty registrations, supporting manufacturer programs, processing warranty claims, and assisting with warranty reimbursement activities. If you enjoy working with details, collaborating across teams, and helping drive operational excellence, this is an opportunity to make a meaningful impact with an industry leader.

Our Fargo, ND Field Support Office is located in the heart of a thriving, fast‑growing metro area that blends small‑town charm with big‑city energy. It will be your home base working alongside knowledgeable, collaborative partners who support teams across the company.

Benefits

• Competitive compensation to reflect your experience.
• State‑of‑the‑art workspaces and amenities in the heart of downtown Fargo.
• A comprehensive benefits package that supports your well‑being.
• A company that lives by its core values – they’re not just words on a wall, they’re how we work, grow, and lead.

What You Will Do

• Support warranty operations: Process warranty credits, account coding, and warranty reimbursement activities while maintaining accuracy and efficiency.
• Manage warranty claims: Reconcile claims, communicate reimbursement differences, and submit parts, PIP, and entry‑level manufacturer warranty claims.
• Coordinate machine registrations: Work with customers, locations, and dealer groups to confirm machine registration details, update registrations, and complete responsible dealer transfers.
• Support manufacturer programs: Proactively monitor manufacturer programs and communicate opportunities and requirements to locations and customers.
• Monitor warranty receivables: Review assigned general ledger accounts and communicate needed entries to accounting and field teams in a timely manner.

What You Will Need

• Accounting or bookkeeping skills: The ability to accurately process, reconcile, and maintain financial records.
• Strong computer skills: Comfort using a variety of software applications, systems, and reporting tools.
• Knowledge of service operations: A working understanding of service department processes and procedures.
• Exceptional organizational skills: The ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong communication skills: Excellent verbal and written communication when interacting with customers, coworkers, and management.
• Customer‑focused mindset: A commitment to providing outstanding customer experience.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.