Ag Technical Communicator

Butler Machinery Company; Fargo (ND); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Holidays

Life Insurance

Disability Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Retirement Plan

Legal Shield

Job summary

Butler Machinery Company in Fargo, ND is seeking an Ag Technical Communicator to provide technical guidance and support for the Service team. The role focuses on diagnosing issues, authoring TC Notes, and collaborating with Warranty and Training teams to improve processes.

The position requires knowledge of agricultural equipment, electrical and hydraulic systems, and strong technical writing skills, with an emphasis on clear communication and problem solving.

Qualifications

• Associate degree or equivalent education, training, or experience.
• Experience with machine operation, maintenance, repair, and diagnostics.
• Knowledge of agricultural equipment and its systems.

Responsibilities

• Provide technical guidance and troubleshooting support to Service team members via phone and email, and TC Ticketing systems.
• Monitor equipment issues to identify recurring failures and trends, partner with suppliers to investigate root causes and drive corrective action.
• Collaborate with the Warranty department to maximize supplier warranty and goodwill recovery opportunities.
• Create and publish technical knowledge articles (TC Notes), including written procedures, troubleshooting guidance, and supporting images.
• Work closely with both Butler Machinery and supplier Technical Training teams to identify training needs and improve technical training processes.
• Review supplier product support programs for accuracy and practicality, helping minimize implementation costs while effectively communicating program details to dealership teams.
• Identify and communicate missing, inaccurate, or incomplete parts and service information to equipment manufacturers for correction.
• Support and promote the vision, mission, and values of Butler Machinery.
• Perform other duties as assigned.

Skills

Machine operation

Maintenance

Diagnostics

Electrical systems

Hydraulic systems

Technical writing

Communication

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Ag Technical Communicator

Admin Fargo, ND, US

This position must be based out of the Corporate office based in Fargo, ND.

Responsibilities

• Provide technical guidance and troubleshooting support to Service team members via phone and email, and TC Ticketing systems.
• Monitor equipment issues to identify recurring failures and trends, partner with suppliers to investigate root causes and drive corrective action.
• Collaborate with the Warranty department to maximize supplier warranty and goodwill recovery opportunities.
• Create and publish technical knowledge articles (TC Notes), including written procedures, troubleshooting guidance, and supporting images.
• Work closely with both Butler Machinery and supplier Technical Training teams to identify training needs and improve technical training processes.
• Review supplier product support programs for accuracy and practicality, helping minimize implementation costs while effectively communicating program details to dealership teams.
• Identify and communicate missing, inaccurate, or incomplete parts and service information to equipment manufacturers for correction.
• Support and promote the vision, mission, and values of Butler Machinery.
• Perform other duties as assigned.

Qualifications

Preferred Experience

• Associate degree in a related field or an equivalent combination of education, training, and experience.
• Experience with machine operation, maintenance, repair, and diagnostics.
• Knowledge of agricultural equipment and its systems.

Technical Knowledge & Skills

• Understanding of electrical, hydraulic, engine, and powertrain systems.
• Ability to diagnose equipment issues and interpret technical information.
• Experience using supplier diagnostic tools and service documentation.
• Basic electrical and hydraulic system design knowledge.
• Proficiency with Microsoft Office applications.
• Strong technical writing skills.

Professional Skills

• Strong verbal and written communication abilities.
• Effective problem-solving and sound decision-making skills.
• Ability to manage multiple priorities and maintain strong time management.
• Collaborative mindset with the ability to focus on organizational success rather than individual or departmental interests.
• Ability to maintain insurability under the Butler Machinery Driving Policy.
• Ability to travel and operate in varying weather conditions when required.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer-paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization