Warranty Administrator: Heavy Equipment Claims & Support

Chadwick-BaRoss; Westbrook (ME); On-site; USD 94,558,000 - 106,020,000; Full time

Benefits offered by this job

401(k) with employer match

3 weeks paid time off

10 paid holidays per year

Medical, Dental & Vision Insurance (em

Long-term disability and basic life 보험

Wellness programs

Collaborative, inclusive culture andn

Job summary

Chadwick-BaRoss is seeking a detail-oriented Warranty Administrator for our heavy equipment service team in Maine. You will process warranty claims, track statuses, and coordinate with manufacturers to maximize reimbursements while delivering excellent customer service.

The ideal candidate has strong administrative skills, experience with warranty programs, and proficiency in Microsoft Office. Ability to work across branches and manage multiple claims with accuracy is essential.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or administrative roles.
• Experience with heavy equipment or related service industry preferred.
• Experience processing warranty claims with manufacturers preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong organizational, analytical, and problem-solving abilities.

Responsibilities

• Process and submit warranty claims accurately within deadlines.
• Track warranty coverage, claim statuses, and machine records.
• Prepare warranty purchase quotes and register warranties.
• Maximize manufacturer reimbursements and monitor recovery rates.
• Maintain documentation and assist in process improvements.
• Prepare reports on warranty trends and KPIs.
• Support extended warranty sales initiatives and customer follow-up.
• Maintain high level of customer service and teamwork.

Skills

Customer service

Administrative experience

Microsoft Office

Attention to detail

Communication skills

Organizational skills

Education

High school diploma

Tools

Excel

Word

Outlook

Job description

Chadwick-BaRoss is seeking a detail-oriented Warranty Administrator for our heavy equipment service team in Maine. You will process warranty claims, track statuses, and coordinate with manufacturers to maximize reimbursements while delivering excellent customer service.

The ideal candidate has strong administrative skills, experience with warranty programs, and proficiency in Microsoft Office. Ability to work across branches and manage multiple claims with accuracy is essential.