Warranty Administrator - Data, Reports & Process Lead

Asv Llc; Acworth, Northern (GA, KY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Discretionary bonus up to 6%

Comprehensive benefits package

Job summary

YCENA, the Yanmar Compact Equipment North America division, seeks a Warranty Administrator to oversee the warranty system, ensure accurate documentation, and coordinate machine registrations with internal teams and global factory partners.

You will administer the warranty program, run KPI and reporting, and assist with extended warranty quoting while driving continuous improvements across warranty workflows.

Qualifications

• Associate degree or 5+ years of OEM warranty experience.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong written and verbal communication skills.
• Self-starter with the ability to work independently and manage multiple priorities.
• Highly organized with strong time-management skills; able to maintain structure in dynamic environments.

Responsibilities

• Maintain and update all documentation within the warranty system.
• Update labor guides, warranty cards, and related materials.
• Perform system administration tasks, including user setup and access management.
• Oversee machine registrations to ensure accuracy and completeness.
• Verify PDI (Pre-Delivery Inspection) completion.
• Ensure Quality Surveys are completed and recorded.
• Manage aged machine registrations and follow-up as needed.
• Administer extended warranty programs, including assistance with quoting.
• Confirm correct warranty coverage is applied to machines.
• Extract, prepare, and distribute warranty reports to Yanmar factories.
• Support supplier recovery efforts by providing documentation and system data.
• Track and report warranty KPIs to leadership and stakeholders.
• Maintain and track PIPs (Product Improvement Programs) and support related system administration.
• Assist Warranty Analysts with tasks and projects as needed.
• Contribute to ongoing improvements in warranty systems, workflows, and data accuracy.

Skills

Attention to detail

Communication

Self-motivation

Time management

Independent work

Microsoft Office

Education

Associate degree

5+ years warranty experience

Tools

Microsoft Office Suite

Job description

YCENA, the Yanmar Compact Equipment North America division, seeks a Warranty Administrator to oversee the warranty system, ensure accurate documentation, and coordinate machine registrations with internal teams and global factory partners.

You will administer the warranty program, run KPI and reporting, and assist with extended warranty quoting while driving continuous improvements across warranty workflows.