Warranty Operations Specialist

Nautical Ventures West LLC; Holiday (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid time off

401k plan

Job summary

Nautical Ventures West LLC is seeking a Warranty Administrator to manage warranty claims and related processes. The role focuses on processing claims, verifying eligibility, coordinating parts and labor, and ensuring timely, quality repairs.

Responsibilities include documentation, billing submissions, customer communication, and reporting on trends. Candidates should have a high school diploma and experience in warranty administration or customer service, with strong organizational and

Qualifications

• High school diploma or equivalent; an associate's or bachelor's degree is preferred.
• Experience in warranty administration, claims processing, or customer service.
• Knowledge of warranty terms, policies, and procedures.
• Attention to detail and strong organizational skills.
• Effective communication and interpersonal skills.
• Proficiency with spreadsheet and database software.

Responsibilities

• Process warranty claims: receive, review, and process submissions.
• Maintain documentation for warranty claims (customer info, product details, status).
• Verify eligibility by reviewing warranty terms and service records.
• Communicate with customers, dealers, and technicians for information and updates.
• Determine approval or denial based on terms and conditions.
• Coordinate replacement parts and labor for approved claims.
• Prepare and submit claims for reimbursement to providers.
• Provide customer support for warranty-related questions or issues.
• Ensure warranty repairs meet quality standards and timelines.
• Generate and maintain reports on claim trends and feedback.
• Identify opportunities to streamline warranty processes.
• Ensure compliance with warranty agreements and regulations.
• Provide training on warranty procedures to dealers and staff.

Skills

Attention to detail

Time management

Effective communication

Problem-solving

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Spreadsheet software

Database software

Job description

Nautical Ventures West LLC is seeking a Warranty Administrator to manage warranty claims and related processes. The role focuses on processing claims, verifying eligibility, coordinating parts and labor, and ensuring timely, quality repairs.

Responsibilities include documentation, billing submissions, customer communication, and reporting on trends. Candidates should have a high school diploma and experience in warranty administration or customer service, with strong organizational and