Warranty Systems & KPI Reporting Specialist

Yanmar Compact Equipment North America, Inc.; Acworth (GA); On-site; USD 50,000 - 60,000; Full time

Job summary

Yanmar Compact Equipment North America, Inc. in Acworth, GA is seeking a Warranty Administrator to manage the warranty system, ensure accurate documentation and machine registrations, and collaborate with Warranty Analysts and global factory partners to drive continuous improvement.

The ideal candidate has an Associate degree or 5+ years in OEM warranty processes, strong attention to detail, and proficiency with Microsoft Office.

Qualifications

• Associate degree or 5+ years of experience with OEM warranty processes.
• Strong attention to detail and accuracy.
• Proficiency in the Microsoft Office Suite (Excel, Word, Outlook).
• Strong communication skills, both written and verbal.
• Self-starter with the ability to work independently and manage multiple priorities.
• Highly organized with strong time-management skills.

Responsibilities

• Manage and maintain all documentation within the warranty system.
• Update labor guides, warranty cards, and related materials.
• Perform system administration tasks, including user setup and access management.
• Oversee machine registrations to ensure accuracy and completeness.
• Verify PDI (Pre-Delivery Inspection) completion.
• Ensure Quality Surveys are completed and recorded.
• Manage aged machine registrations and follow-up as needed.
• Administer extended warranty programs, including assistance with quoting.
• Confirm correct warranty coverage is applied to machines.
• Extract, prepare, and distribute warranty reports to Yanmar factories.
• Support supplier recovery efforts with documentation and data.
• Track and report warranty KPIs to leadership and stakeholders.
• Maintain and track PIPs and support system administration.
• Assist Warranty Analysts with tasks and projects as needed.
• Contribute to ongoing improvements in warranty systems and data accuracy.

Skills

Strong communication skills (written &

Education

Associate degree or 5+ years OEM warranty experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Yanmar Compact Equipment North America, Inc. in Acworth, GA is seeking a Warranty Administrator to manage the warranty system, ensure accurate documentation and machine registrations, and collaborate with Warranty Analysts and global factory partners to drive continuous improvement.

The ideal candidate has an Associate degree or 5+ years in OEM warranty processes, strong attention to detail, and proficiency with Microsoft Office.