Warranty Claims & Service Care Coordinator

ADP, Inc.; Santa Barbara (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) and PTO

Training and development opportunities

Supportive team environment

Job summary

Santa Barbara CDJR is seeking a detail‑oriented Warranty Administrator and Service Customer Care Coordinator in Santa Barbara, CA. The role handles warranty claims, schedules service, and manages customer communications while providing light front desk support.

Responsibilities include processing warranty documentation, coordinating with service teams, and ensuring accurate records. The position offers full-time hours and benefits consistent with a dealership environment.

Qualifications

• Previous dealership/service dept or warranty experience preferred.
• Strong phone skills and detail orientation.
• Ability to manage multiple priorities and learn dealership systems.

Responsibilities

• Review warranty repair orders for completeness and compliance.
• Submit and track manufacturer warranty claims.
• Follow up on rejected or unpaid claims and maintain audit-ready records.
• Answer service inquiries by phone and email.
• Schedule and confirm service appointments and follow ups.
• Greet customers and provide light front desk coverage.

Skills

Phone skills

Attention to detail

Customer service

Multitasking

Team collaboration

Tools

Dealership systems

Manufacturer portals

Scheduling tools

Job description

Santa Barbara CDJR is seeking a detail‑oriented Warranty Administrator and Service Customer Care Coordinator in Santa Barbara, CA. The role handles warranty claims, schedules service, and manages customer communications while providing light front desk support.

Responsibilities include processing warranty documentation, coordinating with service teams, and ensuring accurate records. The position offers full-time hours and benefits consistent with a dealership environment.