Warranty Administrator

MarineMax Brand; Naples (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

MarineMax in Naples, FL is seeking a Warranty Administrator to manage the compilation and submission of dealer warranty claims for reimbursement of parts and labor across assigned service locations.

You will process pre-authorizations, review expirations, appeal denials, reconcile work orders, ensure recalls are tracked, coordinate with accounting on credits, and train staff to follow warranty procedures.

Responsibilities

• Submit pre-authorizations to maximize reimbursement and approval ratio
• Review pre-authorizations to prevent expirations before submission
• Appeal denied pre-authorizations from manufacturers
• Reconcile work orders with pre-authorizations and adjust as needed
• Review claims for labor/material adjustments with service manager
• Ensure parts requested by manufacturer are returned in time
• Collect warranty credits across departments
• Negotiate or appeal adverse adjustments by manufacturers
• Submit claims within manufacturer time limits
• Follow up to obtain timely responses from manufacturers
• Ensure recall notifications are initiated and work completed
• Research sublet orders and backup information for claims
• Train staff in warranty repairs, parts ordering, and pre-authorization submission
• Collaborate with accounting on warranty receivables and credits
• Reconcile manufacturer credits with pre-auth and actual cost
• Prepare reports on claims, payments, and resolutions
• Continuously improve collection of factory credits
• Hire/train/monitor warranty staff
• All other duties as assigned

Job description

OVERVIEW: The Warranty Administrator is responsible for completing all functions involved with the compilation and submission of dealer claims for reimbursement of warranty parts and labor for the assigned service facilities.

KEY TASKS:

• Submit pre-authorizations to insure the maximum reimbursement for worked performed and for the highest possible approval ratio.
• Review pre-authorizations to insure expiration does not occur prior to claim submission.
• Appeal valid pre-authorization that were denied by the manufacturer.
• Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission.
• Review claims for labor or material adjustments with service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation.
• Insure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer.
• Responsible for Collection of Warranty Credits.

• Negotiate and or appeal for adverse adjustments to claims implemented by manufacturers.

• Submit accurate and approved claims within the Manufacturer’s specified time limits.
• Insure timely answers from manufacturers through follow up of dealer’s claim.
• Insure recall notifications are initiated properly, work documented, and all work is completed.
• Research sublet orders and any other backup information necessary to file appropriate warranty claims.
• Train service writers and parts personnel in the proper procedure for warranty repairs, parts ordering, and pre-authorization submission.
• Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and the proper handling of credits.
• Reconcile manufacturer’s credits with both the pre-authorization and the actual cost of work performed.
• Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims.
• Continuously improve the timely and efficient collection of factory credits.
• Hire, train, motivate and monitor performance of warranty staff.
• All other duties as assigned

KEY RESULT AREAS:

• Internal/external customer satisfaction
• Warranty revenue
• Accurate warranty/claim paperwork and reports
• Accurate repair order file maintenance
• Effective communication with other MarineMax departments and manufacturers

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