Warranty Administrator

indiGO Auto Group; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Advancement opportunities

Job summary

indiGO Auto Group seeks a full-time Warranty Administrator to join our Houston team. The role focuses on processing warranty claims, verifying criteria, and securing prompt payments in a fast-paced automotive environment.

Ideal candidates have at least 3 years of warranty experience, excellent communication skills, and a strong attention to detail. We value self-motivation, organization, and a professional appearance, with background checks and drug testing part of the process.

Qualifications

• 3+ years of experience as a Warranty Administrator.
• Excellent written and verbal communication skills.
• Previous customer service experience, preferably in automotive industry.
• Self-motivated and diligent; extremely organized with attention to detail.

Responsibilities

• Process warranty claims.
• Verifies the manufacturer's or supplier's criteria.
• Authorizes all warranty claims.
• Completes the documents required to process the claims, forwards them to the manufacturer/supplier, and follows up.
• Ensures that the amounts claimed correspond to the criteria of the manufacturer/supplier.
• Follows up on claims to obtain prompt payment.
• Completes pre-authorization applications in contentious cases, forwards them to the manufacturer/supplier, and follows up.
• Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up.
• Analyses claims denied by the manufacturer/supplier and, if applicable, re-submits them as soon as possible or obtains authorization to cancel them.
• Ensures that clients are invoiced for uncovered and unauthorized claims.
• Analyses and reviews credits (amounts claimed which must be defrayed by the dealer).

Skills

Warranty administration

Customer service

Verbal communication

Written communication

Attention to detail

Organizational skills

Job description

indiGO Auto Group is a globally recognized and award-winning company with an unparalleled dedication to outstanding customer care and operational excellence. indiGO Auto Group is an industry thought leader representing 30 timelessly modern franchised dealerships in eight US markets, including Houston, TX, Rancho Mirage, CA, Palm Springs, CA, Riverside, CA, Marin, CA, Redwood City, CA, St. Louis, MO, San Francisco, CA, Sugar Land, TX, Fort Collins, CO, and most recently Little Rock, AR.

indiGO represents the very best in automotive brands: Aston Martin, Audi, Bentley, BMW, Ferrari, Genesis, Hyundai, Jaguar, Lamborghini, Land Rover, McLaren, Mercedes-Benz, Porsche, Rolls-Royce, Rimac, and Volkswagen. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Each of our dealerships work as a team, and our team strives to be the best for our customers. indiGO is proud to represent the best in luxury automotive brands as well as the best people – come and join us today!

What we are looking for:

indiGO Auto Group is seeking a full-time Warranty Administrator to join our team. This is a great opportunity to work in a fast-paced environment.

This is what we offer:

• Opportunity to work in a cohesive and supportive team environment
• Brand new, state-of-the-art facilities and equipment
• Opportunity for advancement in a growing company
• Comprehensive insurance plans; disability insurance paid for by the company

Here is what an ordinary day of work may look like:

• Process warranty claims
• Verifies the manufacturer's or supplier's criteria
• Authorizes all warranty claims
• Completes the documents required to process the claims, forwards them to the manufacturer/supplier, and follows up
• Ensures that the amounts claimed to correspond to the criteria of the manufacturer/supplier
• Follows up on claims to obtain prompt payment
• Completes pre-authorization applications in contentious cases, forwards them to the manufacturer/supplier, and follows up
• Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up
• Analyses claims denied by the manufacturer/supplier and, if applicable, re-submits them as soon as possible or obtains authorization to cancel them
• Ensures that clients are invoiced for uncovered and unauthorized claims
• Analyzes and reviews credits (amounts claimed which must be defrayed by the dealer

This opportunity is for you if you have:

• Minimum of 3 years experience as a Warranty Administrator (for any brand) required
• Willing to learn different car brands
• Excellent written and verbal communication skills
• Previous customer service experience, preferably in the automotive industry
• Self-motivated and diligent
• Extremely organized with dedicated attention to detail
• A clear focus on delivering work of the highest quality
• Willing to submit to a drug test and criminal background check
• Maintain professional appearance and demeanor at all times

This job description in no way implies that the duties listed here are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisors.

indiGO Auto Group is an equal opportunity employer, free from discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, advancement, termination, layoff, transfer, leaves of absence, compensation and training.