Warranty Administrator

bobcatoftherockies; Golden (CO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Boot Reimbursement

Christmas Savings

Paid Vacation

Flex Time

401K Matching

Profit Sharing

Short-term Disability

Long-term Disability

Life Insurance

Critical Care Insurance

Accident Insurance

Employee Assistance Program

Paid Training

Advancement Opportunities

Family Friendly

Job summary

Bobcat of the Rockies – Golden is seeking a Field Warranty Admin to join our busy Service department. This role requires strong mechanical aptitude and outstanding customer service while learning our warranty processes.

Typical compensation is $20.00–$25.00 per hour, depending on experience. We offer comprehensive benefits and opportunities for advancement within a family-friendly company, with emphasis on safety and quality service.

Qualifications

• Requires positive outlook and excellent communication, both written and verbal.
• High school diploma or equivalent is required.
• Strong organizational and communication skills in a fast-paced environment.
• Proficiency with computers and systems; analytical problem solver.
• Two years in a compact equipment service dept is a plus.

Responsibilities

• Process warranty claims in a timely manner following RO submission dates.
• Handle corrections and charge-backs for warranty claims.
• Maintain relationships with manufacturer warranty representatives.
• Review warranty repair orders for accuracy and completeness.
• Analyze problems, identify trends, and optimize claim processes.
• Audit schedules and aging reports; report status to Service Manager.
• Assist service consultants and technicians with warranty questions.
• Stay compliant with safety regulations and wear PPE as required.

Skills

Positive communication

High school diploma

Organizational skills

Fast-paced environment

Computer literacy

Problem solving

Teamwork

Drug screen

Education

High school diploma or equivalent

Tools

Excel

Job description

About Bobcat of the Rockies:

Bobcat of the Rockies is a full-service Bobcat dealership. We sell and rent new and used Bobcat compact equipment. Our dealerships also provides parts, in-house service, and field service, with the addition of construction and building materials. With eleven strategically positioned locations across the front range, we are continuously evolving to meet the diverse needs of our valued customers. We take immense pride in setting the bar high and exceeding expectations at every opportunity. Visit www.bobcatoftherockies.com and get to know who we are.

Bobcat of the Rockies – Golden is seeking a Field Warranty Admin to join our busy Service department! Successful candidates will have mechanical aptitude, great customer service skills, and a willingness to learn our business.

$20.00 - $25.00 Depends on experience

Responsibilities

• Process all claims in a timely manner following RO submission date
• Handle and resolve all claim corrections and charge-backs
• Establish and maintain relationships with the manufacturer's designated warranty representatives
• Review every warranty repair order written for proper completion, accuracy, and legibility according to the policies and procedures
• Analyze problems, identify trends, and develop strategies for maximizing claim process
• Check each repair order against the unit service history to avoid duplicate claims
• Provide a weekly report to the service manager regarding claim status
• Report any fraudulent manipulation of warranty claims
• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
• Assist service consultants in closing all open warranty RO's
• Assist service consultants and technicians with any warranty questions
• Assist with special projects, audits, and reports as requested
• Review and manage all aging schedules and reports
• Understand and comply with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
• Attend warranty training courses as needed
• Always operate in and maintain a safe work environment; obey safety rules and wear required safety PPE.
• Additional duties as assigned.

Qualifications

• Positive outlook and excellent communication, both verbally and in writing
• High school diploma or equivalent required
• Strong organizational and communication skills
• Excel in a high volume fast paced environment
• Good computer and systems knowledge
• Creative problem solver
• Two years of experience in a compact equipment service department a plus, but not required
• General knowledge of diesel and hydraulic parts and mechanical operations preferred
• Strong research skills, ability to obtain information with minimal guidance.
• Must be able to pass a drug screen

Physical Requirements

• Occasionally lifting/carrying up to 10 pounds or pushing/puling small objects
• Sits most of the time
• Infrequent to occasional walking or standing
• Physically able to operate a variety of automated office machines which include a computer, printer, facsimile machine, copy machine, calculator, telephone, scanners etc. on repetitive basis.

Benefits

• Health, Vision, and Dental Insurance
• Boot and Safety Glasses Reimbursement
• Christmas Savings Program
• Paid Vacation and Flex Time
• Matching 401K Plan
• Profit Sharing and Bonus Program
• Short and Long-term Disability
• Company Paid Life Insurance
• Critical Care and Accident Insurance
• Employee Assistance Program
• Paid Training
• Many opportunities for advancement (We prefer to promote from within)
• Family friendly company

This announcement will remain open until September 17. Application review will begin on September 4.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.