Field Warranty Specialist

bobcatoftherockies; Golden (CO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Boot Reimbursement

Christmas Savings

Paid Vacation

Flex Time

401K Matching

Profit Sharing

Short-term Disability

Long-term Disability

Life Insurance

Critical Care Insurance

Accident Insurance

Employee Assistance Program

Paid Training

Advancement Opportunities

Family Friendly

Job summary

Bobcat of the Rockies – Golden is seeking a Field Warranty Admin to join our busy Service department. This role requires strong mechanical aptitude and outstanding customer service while learning our warranty processes.

Typical compensation is $20.00–$25.00 per hour, depending on experience. We offer comprehensive benefits and opportunities for advancement within a family-friendly company, with emphasis on safety and quality service.

Qualifications

• Requires positive outlook and excellent communication, both written and verbal.
• High school diploma or equivalent is required.
• Strong organizational and communication skills in a fast-paced environment.
• Proficiency with computers and systems; analytical problem solver.
• Two years in a compact equipment service dept is a plus.

Responsibilities

• Process warranty claims in a timely manner following RO submission dates.
• Handle corrections and charge-backs for warranty claims.
• Maintain relationships with manufacturer warranty representatives.
• Review warranty repair orders for accuracy and completeness.
• Analyze problems, identify trends, and optimize claim processes.
• Audit schedules and aging reports; report status to Service Manager.
• Assist service consultants and technicians with warranty questions.
• Stay compliant with safety regulations and wear PPE as required.

Skills

Positive communication

High school diploma

Organizational skills

Fast-paced environment

Computer literacy

Problem solving

Teamwork

Drug screen

Education

High school diploma or equivalent

Tools

Excel

Job description

Bobcat of the Rockies – Golden is seeking a Field Warranty Admin to join our busy Service department. This role requires strong mechanical aptitude and outstanding customer service while learning our warranty processes.

Typical compensation is $20.00–$25.00 per hour, depending on experience. We offer comprehensive benefits and opportunities for advancement within a family-friendly company, with emphasis on safety and quality service.