Warranty Administrator

Apple Farm Service, Inc; Covington (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA contributions

Paid time off

Job summary

Apple Farm Service, Inc. in Covington, OH is seeking a detail-oriented Warranty Claims Administrator to manage the full lifecycle of warranty claims across five locations.

You will coordinate with service and parts teams, capture evidence, and track vendor follow-ups to secure payment for failed parts and labor. Ideal candidates have familiarity with dealership systems, basic computer skills, and a proactive problem-solving approach.

Qualifications

• Experience handling warranty claims in a dealership or related field is preferred.
• Strong attention to detail and organization are essential.
• proficient with basic computer tools (Outlook, Excel, Word) and handling vendor communications.

Responsibilities

• Log warranty claims in the dealer system and vendor portal.
• Capture photos/videos of failed parts or equipment for claims.
• Follow up with vendors on unpaid claims and log funds paid.
• Coordinate with service and parts managers on claim status.

Skills

Attention to detail

Warranty claims experience

Dealership software

Communication

Education

High school diploma or equivalent

Tools

Dealership software

Microsoft Office

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Apple Farm Service is looking for a detail-oriented candidate to join their team as their next Warranty Administrator. This candidate will be responsible for managing the entire process of warranty claims for all five locations of Apple Farm Service. The Warranty Claims Administrator will be efficient in claiming money from our dozens of vendors when the company receives broken or failed parts, defunct equipment, or labor from replacing defunct equipment. This candidate must be organized, detail oriented, and not afraid to problem solve.

Responsibilities

• Log all warranty claims into the dealer business system and vendor portal
• Take all necessary pictures or videos of failed or defunct parts or equipment to prove failure
• Follow up with vendors on the process of unpaid claims
• Log all funds paid by the vendor to the business system
• Communicate between the Service and Parts manager on status of claims
• Act as the point of contact between the dealership and quality control of our vendors
• Aid the service department in any necessary projects such as lot or storefront improvement

Experience: (Not required, but preferred)

• Experience with warranty claims from a dealership or related field
• Experience with agricultural or construction machinery
• Experience with digital cameras or video cameras
• Experience with dealership business systems
• Basic computer operations such as Outlook, Excel, Word, ect.

Pay

• Pay based on experience and work ethic.
• Time and a half paid for any hours worked over 40 hr/wk.
• Raises offered based on performance and time spent within the company

***Please note that any estimated salaries listed on external job sites may be inaccurate and are not provided by Apple Farm Service.***

Benefits (available after 90 days)

• Medical, Dental, Vision, and Life insurance
• HSA with Free Contributions
• Paid time off/Paid Holidays
• Matching 401k program
• Uniform Services
• Tuition and Training Reimbursements available

Company Culture

Family-owned business with direct communication from the owner

Customer focused business, partnering with each customer on their behalf

Belief in hard work ethic and teamwork to assist each customer

Understanding on flexible schedules on family events and emergencies

Belief in customer satisfaction over efficiencies or gross profit

About Apple Farm Service

Apple Farm Service is a family-owned company with the core values that every employee is treated like family. Our commitment to our employees helps turn most jobs into fulfilling careers. We are the area's leader as the Ag and Construction Specialists, with five locations in West Central Ohio and East Central Indiana. We carry dozens of brands such as Case IH, New Holland, Kinze, Kioti, and many more.

Full-Time/Part-Time Full-Time

Location Apple Farm Service - Covington

This position is currently accepting applications.