Warranty Admin Intern: Build Data & ERP Skills

HC Forklift America Corp; Rock Hill (SC); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

HC Forklift America Corp offers a Warranty Administration Intern role in Rock Hill, SC, onsite for a three-month contract. You will support equipment registrations, warranty claims processing, and administrative operations within Customer Care, using Salesforce and SAP.

Ideal candidates are students or recent graduates pursuing business or supply chain studies, with strong attention to detail and a willingness to learn new systems.

Formación

• Currently pursuing or recently completed an Associate's or Bachelor's degree in Business Administration, Management, Supply Chain Management, or a related field.
• No prior warranty administration experience required.
• Strong attention to detail and organizational skills.
• Effective written and verbal communication skills.
• Willingness to learn new systems, processes, and industry-specific procedures.
• Basic proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to manage multiple assignments and meet deadlines.
• Strong customer service orientation with a professional and positive attitude.

Responsabilidades

• Assist in maintaining accurate Equipment Master records for equipment, batteries, and chargers within Salesforce.
• Support day-to-day warranty administration activities and ensure accurate data entry.
• Assist with dealer equipment registrations and warranty activations in accordance with HCFA Warranty Policy.
• Help review warranty claims for completeness, accuracy, and required documentation.
• Support communication with dealers regarding warranty claim statuses, documentation requirements, and general inquiries.
• Assist in preparing monthly warranty reports by equipment model, class, industry, and fault type.
• Organize and prepare documentation for warranty claims requiring review and approval.
• Assist with processing approved warranty credits in SAP under supervision.
• Help maintain and update dealer labor pricing records within Salesforce.
• Support tracking and coordination of RMA parts returned for inspection with the Service Department.
• Assist in updating warranty policy manuals, certificates, and related documentation.
• Provide basic administrative support to dealers using the Salesforce warranty platform.
• Collaborate with internal departments to address warranty-related inquiries and administrative needs.
• Assist with internal warranty claims involving HCFA subsidiaries.
• Support warranty trend analysis and quality investigations through data collection and organization.
• Participate in departmental training and process improvement initiatives.
• Perform additional administrative duties and special projects as assigned.

Conocimientos

Attention to detail

Organizational skills

Written and verbal communication

Learn new systems

Time management

Customer service orientation

Educación

Associate's or Bachelor's degree in Business Administration/Management/Supply Chain

Herramientas

Excel

Word

Outlook

Salesforce

SAP

Descripción del empleo

HC Forklift America Corp offers a Warranty Administration Intern role in Rock Hill, SC, onsite for a three-month contract. You will support equipment registrations, warranty claims processing, and administrative operations within Customer Care, using Salesforce and SAP.

Ideal candidates are students or recent graduates pursuing business or supply chain studies, with strong attention to detail and a willingness to learn new systems.