Warranty Admin Intern: Data & Claims Support

HC Forklift America Corporation; Rock Hill (SC); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

HC Forklift America Corporation in Rock Hill, SC is seeking a Warranty Administration Intern to support equipment registrations, warranty claims processing, and administrative operations within Customer Care. The role provides hands-on experience using Salesforce and SAP, while developing data management, dealer communications, and policy documentation.

Ideal for a student or recent graduate pursuing business or supply chain studies, with attention to detail and a collaborative, proactive

Formación

• Currently pursuing or recently completed an Associate's or Bachelor's degree in Business Administration, Management, or Supply Chain Management.
• No prior warranty administration experience required.
• Strong attention to detail and organizational skills.
• Effective written and verbal communication skills.
• Willingness to learn new systems and processes, including Salesforce and SAP.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to manage multiple assignments and meet deadlines.
• Strong customer service orientation with a professional attitude.

Responsabilidades

• Maintain Equipment Master records for equipment, batteries, and chargers in Salesforce.
• Support daily warranty administration activities and data entry.
• Assist dealer registrations and warranty activations per HCFA policy.
• Review warranty claims for completeness and required documentation.
• Communicate with dealers on claim statuses and information needs.
• Prepare monthly warranty reports by model, class, and fault type.
• Organize documents for warranty claims requiring review and approval.
• Process approved warranty credits in SAP under supervision.
• Update dealer labor pricing records in Salesforce.
• Collaborate with Service to track RMA parts returns.
• Update warranty policy manuals and certificates.
• Provide basic Salesforce warranty platform support to dealers.
• Collaborate across departments on warranty inquiries.
• Assist with internal warranty claims involving HCFA subsidiaries.
• Support warranty trend analysis through data collection.
• Participate in training and process-improvement initiatives.

Conocimientos

Attention to detail

Organizational skills

Effective written and verbal comm

Microsoft Office

Customer service orientation

Team collaboration

Salesforce

SAP

Educación

Associate's or Bachelor's degree in Business Administration, Management, or Supply Chain Management

Herramientas

Salesforce

SAP

Descripción del empleo

HC Forklift America Corporation in Rock Hill, SC is seeking a Warranty Administration Intern to support equipment registrations, warranty claims processing, and administrative operations within Customer Care. The role provides hands-on experience using Salesforce and SAP, while developing data management, dealer communications, and policy documentation.

Ideal for a student or recent graduate pursuing business or supply chain studies, with attention to detail and a collaborative, proactive