Warranty Administration Intern

HC Forklift America; Rock Hill (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

HC Forklift America Corporation in Rock Hill, SC is seeking a Warranty Administration Intern to support equipment registrations, warranty claims processing, and administrative operations within Customer Care. The role provides hands-on experience using Salesforce and SAP, while developing data management, dealer communications, and policy documentation.

Ideal for a student or recent graduate pursuing business or supply chain studies, with attention to detail and a collaborative, proactive

Qualifications

• Currently pursuing or recently completed an Associate's or Bachelor's degree in Business Administration, Management, or Supply Chain Management.
• No prior warranty administration experience required.
• Strong attention to detail and organizational skills.
• Effective written and verbal communication skills.
• Willingness to learn new systems and processes, including Salesforce and SAP.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to manage multiple assignments and meet deadlines.
• Strong customer service orientation with a professional attitude.

Responsibilities

• Maintain Equipment Master records for equipment, batteries, and chargers in Salesforce.
• Support daily warranty administration activities and data entry.
• Assist dealer registrations and warranty activations per HCFA policy.
• Review warranty claims for completeness and required documentation.
• Communicate with dealers on claim statuses and information needs.
• Prepare monthly warranty reports by model, class, and fault type.
• Organize documents for warranty claims requiring review and approval.
• Process approved warranty credits in SAP under supervision.
• Update dealer labor pricing records in Salesforce.
• Collaborate with Service to track RMA parts returns.
• Update warranty policy manuals and certificates.
• Provide basic Salesforce warranty platform support to dealers.
• Collaborate across departments on warranty inquiries.
• Assist with internal warranty claims involving HCFA subsidiaries.
• Support warranty trend analysis through data collection.
• Participate in training and process-improvement initiatives.

Skills

Attention to detail

Organizational skills

Effective written and verbal comm

Microsoft Office

Customer service orientation

Team collaboration

Salesforce

SAP

Education

Associate's or Bachelor's degree in Business Administration, Management, or Supply Chain Management

Tools

Salesforce

SAP

Job description

Job Title: Warranty Administration Intern
Department: Customer Care
Reports To: Fleet & Warranty Leadership
Job Type: Full-Time | Onsite | Hourly
Location: Rock Hill, SC 29730
Duration: 3-Month Contract

The Warranty Administration Intern will gain hands-on experience supporting equipment registrations, warranty claims processing, and administrative operations within the Customer Care Department. This internship provides an opportunity to develop practical skills in warranty administration, customer service, data management, and business operations while working with platforms such as Salesforce and SAP. Under the guidance of experienced team members, the intern will assist with maintaining accurate records, reviewing warranty documentation, and supporting dealer communications in accordance with HCFA Warranty Policy. This position is ideal for a motivated student or recent graduate interested in gaining professional experience in customer care, business administration, or the material handling industry.

Key Responsibilities

• Assist in maintaining accurate Equipment Master records for equipment, batteries, and chargers within Salesforce.
• Support day-to-day warranty administration activities and ensure accurate data entry.
• Assist with dealer equipment registrations and warranty activations in accordance with HCFA Warranty Policy.
• Help review warranty claims for completeness, accuracy, and required documentation.
• Support communication with dealers regarding warranty claim statuses, documentation requirements, and general inquiries.
• Assist in preparing monthly warranty reports by equipment model, class, industry, and fault type.
• Organize and prepare documentation for warranty claims requiring review and approval.
• Assist with processing approved warranty credits in SAP under supervision.
• Help maintain and update dealer labor pricing records within Salesforce.
• Support tracking and coordination of RMA parts returned for inspection with the Service Department.
• Assist in updating warranty policy manuals, certificates, and related documentation.
• Provide basic administrative support to dealers using the Salesforce warranty platform.
• Collaborate with internal departments to address warranty-related inquiries and administrative needs.
• Assist with internal warranty claims involving HCFA subsidiaries.
• Support warranty trend analysis and quality investigations through data collection and organization.
• Participate in departmental training and process improvement initiatives.
• Perform additional administrative duties and special projects as assigned.

Required Qualifications

• Currently pursuing or recently completed an Associate's or Bachelor's degree in Business Administration, Management, Supply Chain Management, or a related field.
• No prior warranty administration experience required.
• Strong attention to detail and organizational skills.
• Effective written and verbal communication skills.
• Willingness to learn new systems, processes, and industry-specific procedures.
• Basic proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to manage multiple assignments and meet deadlines.
• Strong customer service orientation with a professional and positive attitude.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

• Interest in the material handling, manufacturing, automotive, or heavy equipment industry.
• Familiarity with CRM or ERP systems, such as Salesforce or SAP.
• Basic knowledge of data entry, reporting, or administrative processes.
• Previous internship, customer service, or office administration experience is a plus but not required.

Internship Learning Opportunities

• Gain practical experience using Salesforce and SAP in a professional business environment.
• Develop an understanding of OEM warranty administration and claims processing.
• Learn about equipment registration, warranty policies, and dealer support operations.
• Strengthen analytical, organizational, communication, and problem-solving skills.
• Gain exposure to cross-functional collaboration with Customer Care, Service, and other departments.
• Receive mentorship and guidance from experienced industry professionals.

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.