Warranty Admin

AKRON FREIGHTLINER INC; Akron (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Life Insurance

Employee discount

Referral program

Job summary

AKRON FREIGHTLINER INC in Akron, OH is seeking a Warranty Admin to manage warranty claims, coordinate with service teams, and maintain detailed records. You will deliver exceptional customer service to internal and external stakeholders and ensure timely resolutions.

The role analyzes warranty data, identifies trends, and supports staff while helping implement improvements to reduce costs and boost customer satisfaction.

Qualifications

• High school diploma or equivalent; an associate or bachelor's degree in business administration or a related field is preferred.
• Minimum of 2 years of experience in a warranty administration role within automotive/manufacturing.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.

Responsibilities

• Process warranty claims efficiently and accurately in compliance with company policies.
• Coordinate with service departments, suppliers, and manufacturers to validate and expedite claims.
• Maintain detailed records of all warranty claims and related documentation.
• Communicate updates to customers and internal teams to resolve issues.
• Analyze warranty data to identify trends and recommend cost-reducing improvements.
• Ensure claims are processed within established timelines and follow up as needed.
• Provide training and support to staff on warranty procedures and policies.
• Assist in developing strategies to improve warranty processes and customer satisfaction.

Job description

Job Purpose:The Warranty Admin is responsible for managing and processing warranty claims to ensure timely and accurate resolution. This role involves coordinating with various departments, maintaining detailed records, and providing exceptional customer service to both internal and external stakeholders.Key Responsibilities:Process warranty claims in an efficient and accurate manner, ensuring compliance with company policies and procedures.Coordinate with service departments, suppliers, and manufacturers to validate and expedite warranty claims.Maintain detailed and organized records of all warranty claims and related documentation.Communicate effectively with customers and internal teams to provide updates and resolve any issues related to warranty claims.Analyze warranty data to identify trends, report findings, and recommend improvements to reduce warranty costs.Ensure all warranty claims are processed within established timelines and follow up on any outstanding claims.Provide training and support to staff on warranty procedures and policies as needed.Assist in developing and implementing strategies to improve warranty processes and customer satisfaction.Benefits:401(k)401(k) matchingHealth insuranceDental insuranceVision insuranceSupplemental voluntary insurances available.Life Insurance is fully funded by the employerEmployee assistance programEmployee discountPaid time offBirthday day offRecognition for longevityParental leaveReferral programHealth Club/Recreation Center membership reimbursementsEmployee Team Member Programs and more!Required Education:High school diploma or equivalent; an associate or bachelor's degree in business administration or a related field is preferred.Required Experience:Minimum of 2 years of experience in a warranty administration role or a similar position within the automotive or manufacturing industry.Proven track record of managing warranty claims and processing documentation efficiently.Experience working with warranty management software and systems.Required Skills and Abilities:Strong understanding of warranty processes and procedures, including claim submission and follow-up.Excellent organizational skills with the ability to manage multiple tasks and deadlines effectively.Proficient in using Microsoft Office Suite, particularly Excel, for data management and reporting.Strong communication skills, both verbal and written, for effective interaction with customers, suppliers, and internal teams.Detail-oriented with a keen eye for accuracy in documentation and data entry.Ability to work independently as well as collaboratively in a team environment.Strong problem-solving skills and the ability to handle customer inquiries and resolve issues promptly.