Head of Wellness & Guest Experience

Grotto Baths; United States; On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Medical, Dental and Vision Insurance

Complimentary Grotto membership

Discounts on food & beverage

Job summary

A modern wellness destination in Miami seeks a General Manager to lead operations at Grotto Baths. This hands-on role emphasizes hospitality, wellness culture, and community connection. Responsibilities include overseeing daily operations, driving membership and revenue growth, and ensuring a high standard of guest experience. The ideal candidate will have several years in hospitality management, experience with membership models, and a genuine passion for wellness and community building.

Qualifications

• Experience in boutique hotels, upscale restaurants/bars, or premium wellness environments.
• Track record in membership or subscription-based business models.
• Proficiency in health codes and operational compliance.

Responsibilities

• Oversee all aspects of bathhouse operations.
• Drive revenue growth through membership and F&B strategies.
• Recruit and develop the leadership team.

Skills

Leadership

Hospitality Management

Community Engagement

P&L Management

Customer Relations

Sales and Retention

F&B Operations

Education

3-5+ years in hospitality management

Fluency in English

Spanish proficiency preferred

Job description

A modern wellness destination in Miami seeks a General Manager to lead operations at Grotto Baths. This hands-on role emphasizes hospitality, wellness culture, and community connection. Responsibilities include overseeing daily operations, driving membership and revenue growth, and ensuring a high standard of guest experience. The ideal candidate will have several years in hospitality management, experience with membership models, and a genuine passion for wellness and community building.