Warm Veterinary Receptionist & Client Concierge

Winsted Hospital for Animals; Barkhamsted (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Medical, dental, and vision coverage

Paid parental leave

Job summary

Winsted Hospital for Animals is hiring a Veterinary Receptionist to join a friendly, organized team. The role focuses on welcoming clients and pets, managing phone inquiries, scheduling, and assisting with check-in/check-out while maintaining accurate records.

The position offers full-time hours with rotating Saturdays and a compensation structure based on experience. Benefits include health and retirement options, paid time off, and employee pet discounts.

Qualifications

• Experience in veterinary, medical reception or customer service is preferred.
• Excellent verbal and written communication skills.
• Ability to multitask in a busy environment.
• Comfort using computers and willingness to learn veterinary software systems.

Responsibilities

• Welcome clients and their pets with warmth, professionalism, and compassion
• Answer incoming phone calls and respond to client questions and requests
• Schedule, confirm, and coordinate appointments
• Assist clients and patients with the check-in and check-out process
• Process payments accurately and efficiently
• Maintain accurate and up-to-date client and patient records
• Manage prescription refill requests according to hospital protocols
• Relay messages and client concerns to veterinarians and medical team members
• Provide clients with accurate information regarding hospital services, policies, and procedures
• Coordinate communication between clients and the medical team
• Support daily hospital operations and help maintain an efficient workflow
• Maintain a clean, organized, and welcoming reception area
• Provide exceptional customer service during both routine and emotionally challenging situations

Skills

Customer service

Communication

Multitasking

Organization

Compassion

Tools

Veterinary software

Job description

Winsted Hospital for Animals is hiring a Veterinary Receptionist to join a friendly, organized team. The role focuses on welcoming clients and pets, managing phone inquiries, scheduling, and assisting with check-in/check-out while maintaining accurate records.

The position offers full-time hours with rotating Saturdays and a compensation structure based on experience. Benefits include health and retirement options, paid time off, and employee pet discounts.