Warm Front Desk Lead: Receptionist & Office Coordinator

Senior Helpers; Knoxville (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Professional growth

Team-oriented environment

Chaplain support

Meaningful work

Job summary

Senior Helpers of Greater Knoxville is seeking a warm, organized Receptionist / Office Coordinator to greet clients, answer calls, and keep the office running smoothly in a fast-paced environment.

Ideal candidates are dependable, excellent communicators, and comfortable with Microsoft Office and scheduling platforms; healthcare experience is not required, but a friendly, proactive attitude is essential.

Qualifications

• Previous receptionist/administrative or healthcare office experience preferred.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and general computer applications.

Responsibilities

• Serve as the welcoming first point of contact for visitors, clients, caregivers, families, and community partners.
• Answer and route incoming phone calls promptly and professionally.
• Take accurate messages and ensure follow-up with the appropriate team member.
• Monitor general office communications and ensure important calls/messages are not missed.
• Maintain a professional, organized, and welcoming reception area.
• Assist clients, families, and caregivers with basic questions and direct them to the appropriate team member.
• Help caregivers with routine office needs and administrative questions.
• Assist with scheduling-related communication and relay important information to Scheduling Team.
• Help maintain accurate client and caregiver information within company systems.
• Provide exceptional customer service to everyone who interacts with our office.
• Assist with scanning, filing, data entry, copying, mail, and other general office responsibilities.
• Help maintain organized client and employee records.
• Assist with onboarding paperwork and other administrative processes as needed.
• Support office leadership and other departments with administrative projects.
• Help maintain office supplies and coordinate routine office needs.
• Work closely with Recruiting, Scheduling, Operations, and Business Development.
• Communicate important information between departments.
• Help create a positive, team-oriented office environment.
• Step in to assist other team members when needed.
• Represent Senior Helpers professionally in every interaction.

Skills

Warm and welcoming

Dependable

Organized

Strong communicator

Calm under pressure

Proactive

Team-oriented

Technology comfortable

Compassionate

Tools

Microsoft Office

Job description

Senior Helpers of Greater Knoxville is seeking a warm, organized Receptionist / Office Coordinator to greet clients, answer calls, and keep the office running smoothly in a fast-paced environment.

Ideal candidates are dependable, excellent communicators, and comfortable with Microsoft Office and scheduling platforms; healthcare experience is not required, but a friendly, proactive attitude is essential.