Front Desk Receptionist — Fast-Paced, Customer-First

Clayton Homes (New); Knoxville (TN); On-site; USD 1,790,880 - 2,341,920; Full time

Job summary

21st Mortgage in Knoxville, TN, is seeking a Receptionist to support the front desk and customer flow. You will answer calls, greet visitors, and route inquiries to the correct department to ensure a smooth, professional experience for customers and vendors.

The role emphasizes courteous communication, multitasking in a fast-paced setting, and maintaining an organized front desk during business hours to help our team operate efficiently.

Qualifications

• Must have a clear speaking voice and professional phone etiquette.
• Must have a positive attitude.
• Must be comfortable multi-tasking while in a fast-paced environment.
• Accurate, fast typing skills.

Responsibilities

• Answering incoming calls and setting the tone for the customer experience by greeting the customer with a friendly and clear voice.
• Routing incoming calls to the correct team member or department.
• May be required to sit at the front desk.
• Front desk duties during business hours may include answering calls, greeting customers and vendors, checking in visitors, and processing parking validations.

Skills

Clear speaking voice

Phone etiquette

Positive attitude

Multi-tasking

Typing speed

Education

High school diploma

Job description

21st Mortgage in Knoxville, TN, is seeking a Receptionist to support the front desk and customer flow. You will answer calls, greet visitors, and route inquiries to the correct department to ensure a smooth, professional experience for customers and vendors.

The role emphasizes courteous communication, multitasking in a fast-paced setting, and maintaining an organized front desk during business hours to help our team operate efficiently.