Warm-Engagement Front Desk Coordinator (Healthcare)

Madison Ophthalmology PLLC; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Flexible schedule

Job summary

Madison Ophthalmology PLLC in New York, NY seeks a friendly Front Desk Coordinator to greet patients, schedule appointments, and support front-office operations with professionalism.

The ideal candidate has 1+ year of medical front desk experience, familiarity with insurance verification and EHR systems, strong communication, and excellent organizational skills in a fast-paced setting. Ophthalmology experience is a plus; HS diploma required with associate degree preferred.

Qualifications

• 1+ year of front desk or admin experience in a medical setting
• Familiarity with medical insurance verification and billing processes
• Proficiency with electronic health records (EHR) or practice management software
• Strong communication and interpersonal skills with a patient-first attitude
• Highly organized with the ability to multitask in a fast-paced environment
• Ophthalmology or specialty medical office experience is a plus
• High school diploma or equivalent; associate degree or higher preferred

Responsibilities

• Greet and check in patients in a warm, professional manner
• Schedule, confirm, and manage patient appointments using practice management software
• Answer and route incoming phone calls, emails, and patient inquiries
• Verify insurance eligibility and collect patient co-pays and payments
• Maintain and update accurate patient records and demographic information
• Coordinate with clinical staff to ensure smooth patient flow throughout the office
• Handle medical records requests, referrals, and prior authorizations as needed

Skills

Front desk experience

Insurance verification

EHR / practice software

Communication skills

Organized / multitasking

Ophthalmology experience

Education

High school diploma

Associate degree preferred

Tools

Practice management software

Job description

Madison Ophthalmology PLLC in New York, NY seeks a friendly Front Desk Coordinator to greet patients, schedule appointments, and support front-office operations with professionalism.

The ideal candidate has 1+ year of medical front desk experience, familiarity with insurance verification and EHR systems, strong communication, and excellent organizational skills in a fast-paced setting. Ophthalmology experience is a plus; HS diploma required with associate degree preferred.