Warehouse Supervisor-CVG-Bilingual Chinese Required

Swiftx Express; West Carrollton, Northern (OH, KY); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance, 100% Dental and

Job summary

Swiftx Express in West Carrollton, Ohio is seeking a Warehouse Supervisor to oversee local parcel delivery operations, including sorting, pickup, and dispatch. The role requires coordinating drivers, warehouse staff, and third-party contractors to ensure on-time service.

You will analyze data, learn our warehouse software, and drive process improvements. Fluent in English and Chinese, you will communicate clearly with internal teams and customers.

Qualifications

• Fluent in both English and Chinese (written & spoken).
• Must have legal work authorization in the U.S.
• Proficient in Excel and data analysis tools.
• Strong communication skills across dispatch, drivers, warehouse, and customer service teams.
• Able to multitask under pressure while maintaining professionalism.
• Comfortable with phone and email communication.
• Customer service or warehouse/logistics experience is a plus.
• No extensive prior experience required for this specialist role.

Responsibilities

• Manage and supervise local parcel delivery operations, such as sorting, pickup, and dispatch.
• Forecast driver’s needs, plan DSP driver routes, and recruit/interview drivers.
• Assign tasks to frontline and outsourced warehouse staff, enhancing team cohesion.
• Troubleshoot operational issues, learn our internal warehouse/logistics software, and perform data handling tasks.
• Generate daily pickup tasks, review, and distribute them to the dispatch team.
• Collaborate across departments to allocate driver resources effectively. Address vehicle breakdowns, driver absences, and other disruptions.
• Communicate task changes with third parties and assist drivers in resolving issues during pickup and delivery.
• Manage exception handling and complaints, including delays or missed pickups. Work with customers and internal/external teams to ensure timely resolutions and close service loops. Track recurring issues and provide process improvement suggestions.

Skills

English-Chinese bilingual

Strong communication

Multitasking under pressure

Analytical data skills

Tools

Excel

Data analysis tools

Job description

Job Title: Warehouse Supervisor

Key Responsibilities

• Manage and Supervise local parcel delivery operations, such as sorting, pickup, and dispatch.

• Forecast driver’s needs, plan DSP driver routes, and recruit/interview drivers.

• Assign tasks to frontline and outsourced warehouse staff, enhancing team cohesion.

• Troubleshoot operational issues, learn our internal warehouse/logistics software, and perform data handling tasks.

• Generate daily pickup tasks, review, and distribute them to the dispatch team.

• Collaborate across departments to allocate driver resources effectively. Address vehicle breakdowns, driver absences, and other disruptions.

• Communicate task changes with third parties and assist drivers in resolving issues during pickup and delivery.

• Manage exception handling and complaints, including delays or missed pickups. Work with customers and internal/external teams to ensure timely resolutions and close service loops. Track recurring issues and provide process improvement suggestions.

• Fluent in both Chinese and English (written & spoken).
• Must have legal work authorization in the U.S. Proficient in Excel and data analysis tools.
• Strong communication skills with the ability to collaborate across dispatch, drivers, warehouse, and customer service teams.
• Able to multitask under pressure while maintaining professionalism.
• Comfortable with phone and email communication.
• Customer service or warehouse/logistics experience is a plus.
• No extensive prior experience required for this specialist role. If you are detail-oriented, responsible, and have solid communication skills, this role is a great fit.

We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach.

Pay Range: 55K-70K+Bonus

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K 100% Matching up to 2%
• 50% Medical insurance, 100% Dental and Vision Insurance