Warehouse Supervisor

GEODIS; Lumberton (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Rain app wages

Telemedical access

Health, dental, vision insurance

401k match

Paid maternity/paternity leave

Career development programs

Employee discounts

Wellness/mindfulness app access

Daycare discount

Job summary

GEODIS is seeking an Operations Supervisor for Final Mile to lead warehouse and distribution activities, including dispatcher supervision, loadout accuracy, and on-time dispatch. You will coordinate with independent contractors, manage daily routes, and maintain safety and service standards with strong communication and problem-solving skills.

The role requires hands-on leadership, ability to review and improve processes, and collaboration with drivers and clients to ensure seamless delivery

Qualifications

• Minimum 2 years of related final mile, warehouse, or distribution center experience.
• Experience with independent contractors or third-party carriers preferred.
• Experience with delivery management or routing software preferred.
• Proficiency with Microsoft Outlook, Word, and Excel.

Responsibilities

• Oversee dispatcher role and supervise staff.
• Manage daily loadout, staging freight, and on-time trucking dispatch.
• Lead daily stand-up with independent contractors and communicate routes and safety topics.
• Monitor dispatch operations, track routes, and escalate issues as needed.
• Maintain records in the delivery management platform (e.g., DispatchTrack).
• Represent operations in the absence of senior management and ensure continuity of dock, dispatch, and customer service.

Skills

Final mile experience

Supervisory experience

Communication skills

MS Office (Outlook/Word/Excel)

Tools

DispatchTrack

Routing software

Job description

Operations Supervisor - Final Mile

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Our hybrid work schedule requires team members to be in the office four days per week, with the flexibility to work remotely one day each week.

Position Summary:

The Distribution Center Operations Manager is a key member of the leadership team responsible for overseeing all aspects of warehouse operations as it pertains to inventory integrity, order fulfillment and the movement of goods in and out of the distribution center.

Your role on the team:

• Primary responsibility for hiring and managing the dispatcher role.
• Has direct reports and is responsible for supervisory duties and/or has significant input in employment decisions, such as: hiring, firing, training, coaching, directing and evaluating the work of subordinates, disciplinary action, timekeeping approval, etc.
• Responsible for accurate daily loadout, including staging freight, verifying manifests, and ensuring trucks are dispatched on time.
• Assumes management of the daily stand-up with independent contractors, communicating route assignments, service expectations, and safety topics when Assistant Manager is not present.
• Responsible for dispatch operations throughout the day, tracking routes, escalating exceptions, and maintaining communication with drivers in the field. Provides first-line response to client and customer issues during the operating day, escalating to the Assistant Manager or Senior Manager when required
• Oversees contractor end-of-day check-in, including paperwork review, undelivered product reconciliation, and the product returns process
• Maintains accurate records in the delivery management platform (e.g., DispatchTrack), including route completion, exceptions, and returns.
• Assumes management of the operation in the absence of the Assistant Operations Manager or Senior Manager, ensuring continuity of dock, dispatch, and customer service execution.
• Enforces company and customer policies and procedures, including safety, uniform, and service standards
• Responsible for monitoring processes and recommend improvements to the Assistant Operations Manager.
• May be responsible for the inbound and outbound warehouse operations.
• Establishes and maintains a strong positive relationship with the client.
• May make recommendations to management pertaining to related work processes, practices, issue escalation and resolution of issues, etc.

What you need:

• Minimum 2 years of related final mile, warehouse, or distribution center experience
• Prior lead, dispatcher, or supervisory experience preferred
• Experience working with independent contractors or third-party carriers preferred
• Experience with delivery management or routing software (e.g., DispatchTrack) preferred
• PC literate with experience using Microsoft Outlook, Word, and Excel
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to communicate clearly and professionally with drivers, clients, and end customers
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, reach with hands and arms. The employee is required to stand, walk, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 50 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles, and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.

What you gain from joining our team:

• Access wages early with the Rain financial wellness app.
• Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and paternity leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community
• + more!