Warehouse Specialist - ILM

SwiftX; Wilmington (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance, 100% Dental and

Vision Insurance

Job summary

SwiftX in Wilmington, NC seeks an Operations Supervisor to oversee DSPs, staffing agencies, and warehouse activities, ensuring compliance with company standards and quality control. You will lead daily control meetings, monitor performance, and drive continuous improvement across operations.

The role requires strong leadership, analytical skills, and the ability to recruit DSPs, onboard staff, and design training to raise service quality while coordinating with internal teams and external

Qualifications

• Bachelor's degree or equivalent.
• Experience in last-mile or 3PL warehousing and logistics preferred but not required.
• Strong leadership, analytical, and decision‑making skills.
• Able to perform under pressure in fast‑paced environments.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards
• Develop and enforce quality assurance protocols
• Monitor performance and drive continuous improvement
• Oversee warehouse activities for consistency and reliability
• Conduct daily control meetings and performance reviews
• Recruit qualified DSPs and provide onboarding
• Design training to improve service quality
• Oversee regional fleet operations, task distribution, and cost control
• Continuously optimize collection models and processes
• Coordinate with internal teams and external partners
• Handle daily operations and emergency responses

Skills

Leadership

Analytical

Decision making

Mandarin

Education

Bachelor's degree or equivalent

Job description

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards
• Develop and enforce quality assurance protocols
• Monitor performance and drive continuous improvement
• Oversee warehouse activities for consistency and reliability
• Conduct daily control meetings and performance reviews
• Recruit qualified DSPs and provide onboarding
• Design training to improve service quality
• Oversee regional fleet operations, task distribution, and cost control
• Continuously optimize collection models and processes
• Coordinate with internal teams and external partners
• Handle daily operations and emergency responses

• Key Responsibilities:
• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards
• Develop and enforce quality assurance protocols
• Monitor performance and drive continuous improvement
• Oversee warehouse activities for consistency and reliability
• Conduct daily control meetings and performance reviews
• Recruit qualified DSPs and provide onboarding
• Design training to improve service quality
• Oversee regional fleet operations, task distribution, and cost control
• Continuously optimize collection models and processes
• Coordinate with internal teams and external partners
• Handle daily operations and emergency responses

Requirements

• Bachelor's degree or equivalent, bilingual Mandarin required
• Experience in last-mile or 3PL warehousing and logistics related preferred but not required
• Strong leadership, analytical, and decision‑making skills
• Able to perform under pressure in fast‑paced environments

We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on‑the‑job training provided through a rotational approach

Benefits

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K 100% Matching up to 2%
• 50% Medical insurance, 100% Dental and Vision Insurance