Warehouse Solutions Coordinator

WSI (Warehouse Specialists, LLC); Columbus (OH); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, Vision benefits

Disability & Life Insurance

PTO, Sick Leave, and Holidays

401(k) with Profit Sharing

Job summary

WSI (Warehouse Specialists, LLC) seeks a Warehouse Solutions Coordinator to act as the first line of defense for problem solving in our Columbus fulfillment center. You will communicate with customers and internal teams, provide timely project updates, and monitor inventory health while collaborating with operations, IT, and customer service.

Strong written and verbal communication is required, along with experience in fulfillment operations and a warehouse management system.

Qualifications

• Experience with inventory control, pick/pack, and inbound processes.
• Ability to respond promptly via email, phone, and Slack.
• Clear written and verbal communication of problems and resolutions.

Responsibilities

• Communicate with customers and internal teams about exceptions and projects.
• Serve as first responder to share information within one hour of business day.
• Provide timely updates to customers and stakeholders.

Skills

Inventory control

Pick/pack process

Inbound process

Written and phone communication

Microsoft Office

Problem-solving

Attention to detail

Team collaboration

Education

Fulfillment operation experience with WMS

Tools

Slack

Excel

Warehouse Management System (WMS)

Job description

The Warehouse Solutions Coordinator is the first line of defense at WSI ShippingTree’s fulfillment center for examining and solving problems and actively communicating with internal teams and external customers with updates, findings, and resolutions. This position also monitors special projects and provides ongoing project updates to customers. Enthusiastic collaboration with other stakeholders and communication are key for this role. This full-time hourly position will report to the Facility Manager.

DUTIES AND ACCOUNTABILITIES:

• Communicates with customers and internal teams regarding exceptions and special projects.
• First Responder at the site level to communicate within one hour during the business day.
• Works promptly to provide information to customers and internal stakeholders.
• Address exceptions and provide updates on special projects.
• Builds trust and partnership with customers and internal teams (e.g., customer service and IT).
• Identifies and solves problems with the ability to provide improvements and solutions to processes.
• Tracks exceptions in a log to identify and monitor trends.
• Monitors inventory health and status by completing counts as required.
• Fosters a safe, positive, inclusive, and equitable work environment.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

• Excellent knowledge of inventory control, the pick/pack process, and the inbound process.
• Must be able to respond timely to communication channels (email, phone, Slack, etc.).
• Ability to communicate effectively through writing and via phone.
• Ability to describe problems and resolutions.
• Proficient with Microsoft Office.
• Collaborative, good problem-solving, and high attention to detail.

PREFERRED EDUCATION AND EXPERIENCE:

• 2+ years working in a fulfillment operation and working with a warehouse management system.
• Bi-lingual, English and Spanish Preferred

PHYSICAL CAPABILITIES AND REQUIREMENTS:

• Ability to sit for extended periods of time through hot and cold temperatures.
• Must be willing and able to safely lift to 60 pounds, and slide, push, or pull cases up to 150 pounds.
• Required to wear Personal Protective Equipment (PPE) provided by the company.

BENEFITS AND TOTAL REWARDS:

• Competitive wages, and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
• Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.