Warehouse Solutions Coordinator

Warehouse-Specialists,-LLC-2; Columbus (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Company-paid benefits

Job summary

WSI ShippingTree’s fulfillment center seeks a Warehouse Solutions Coordinator to examine issues, communicate updates to customers and internal teams, and drive project-related communications. The role reports to the Facility Manager and emphasizes collaboration and timely problem-solving.

The position involves monitoring inventory health, performing counts, and supporting special projects with frequent updates.

Qualifications

• Experience in fulfillment operations is required.
• Experience with a warehouse management system is preferred.
• Candidate should communicate clearly in writing and over the phone.

Responsibilities

• Communicates with customers and internal teams regarding exceptions and special projects.
• First Responder at the site level to communicate within one hour during the business day.
• Provides updates and resolutions to customers and internal stakeholders.
• Tracks and reports on inventory health and required counts.
• Collaborates to improve processes and problem-solve.

Skills

Inventory control

Pick/pack process

Inbound process

Written and verbal communication

Microsoft Office

Attention to detail

Collaborative problem solving

Education

2+ years fulfillment operation experience with warehouse management system

Job description

The Warehouse Solutions Coordinator is the first line of defense at WSI ShippingTree’s fulfillment center for examining and solving problems and actively communicating with internal teams and external customers with updates, findings, and resolutions. This position also monitors special projects and provides ongoing project updates to customers. Enthusiastic collaboration with other stakeholders and communication are key for this role. This full-time hourly position will report to the Facility Manager.

DUTIES AND ACCOUNTABILITIES:

• Communicates with customers and internal teams regarding exceptions and special projects.
• First Responder at the site level to communicate within one hour during the business day.
• Works promptly to provide information to customers and internal stakeholders.
• Address exceptions and provide updates on special projects.
• Builds trust and partnership with customers and internal teams (e.g., customer service and IT).
• Identifies and solves problems with the ability to provide improvements and solutions to processes.
• Tracks exceptions in a log to identify and monitor trends.
• Monitors inventory health and status by completing counts as required.
• Fosters a safe, positive, inclusive, and equitable work environment.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

• Excellent knowledge of inventory control, the pick/pack process, and the inbound process.
• Must be able to respond timely to communication channels (email, phone, Slack, etc.).
• Ability to communicate effectively through writing and via phone.
• Ability to describe problems and resolutions.
• Proficient with Microsoft Office.
• Collaborative, good problem-solving, and high attention to detail.

PREFERRED EDUCATION AND EXPERIENCE:

• 2+ years working in a fulfillment operation and working with a warehouse management system.
• Bi-lingual, English and Spanish Preferred

PHYSICAL CAPABILITIES AND REQUIREMENTS:

• Ability to sit for extended periods of time through hot and cold temperatures.
• Must be willing and able to safely lift to 60 pounds, and slide, push, or pull cases up to 150 pounds.
• Required to wear Personal Protective Equipment (PPE) provided by the company.

BENEFITS AND TOTAL REWARDS:

• Competitive wages, and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
• Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.